Comments on: Looking through the wrong end of the telescope https://digileaders.com/looking-wrong-end-telescope-improving-experience-older-people-technology/ We Lead Transformation Wed, 08 May 2019 13:45:50 +0000 hourly 1 https://wordpress.org/?v=6.8.3 By: Susan Kennedy https://digileaders.com/looking-wrong-end-telescope-improving-experience-older-people-technology/#comment-144 Fri, 14 Jul 2017 13:54:00 +0000 http://digileaders.com/?p=14943#comment-144 Such a great post and thank you to Bruce Elliott for pointing me at it. In the work that we are doing as part of Building a Digital Ready Workforce, on digital literacy of staff, this is exactly the kind of compelling story that demonstrates why it is so important in caring for others to be digitally capable. Many thanks.

]]> By: James Freed https://digileaders.com/looking-wrong-end-telescope-improving-experience-older-people-technology/#comment-129 Mon, 06 Mar 2017 11:13:00 +0000 http://digileaders.com/?p=14943#comment-129 I love this blog. Make decisions to change because it improves the experience of people using your services, NOT for any other reason. If this doesn’t speak to staff in health and social care, I don’t know what will!

Thank you.

]]> By: Paul Waller https://digileaders.com/looking-wrong-end-telescope-improving-experience-older-people-technology/#comment-75 Thu, 16 Jun 2016 09:30:10 +0000 http://digileaders.com/?p=14943#comment-75 Well put Christine. We use the “looking at it the wrong way round” theme too, with a different context but having a similar conclusion about the source of the problem.
http://digileaders.com/digitally-enabled-transformation/

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