{"id":16077,"date":"2016-06-23T10:38:24","date_gmt":"2016-06-23T09:38:24","guid":{"rendered":"http:\/\/digileaders.com\/?p=16077"},"modified":"2019-05-08T14:46:45","modified_gmt":"2019-05-08T13:46:45","slug":"what-is-digital","status":"publish","type":"post","link":"https:\/\/digileaders.com\/what-is-digital\/","title":{"rendered":"What on earth is digital anyway?"},"content":{"rendered":"<p>Last week I went to the National Digital Conference in London which had a stellar line-up including a government minister, a Lord, an award-winning digital first council, the Executive Director of the GDS and a true celebrity in Maggie Philbin.<\/p>\n<p>Whilst the speakers had a lot of valuable things to say, the comments by and conversations between delegates on Twitter was where the action was happening.\u00a0Rather than try to recreate what I learned by rewriting it all I\u2019ll group the soundbites together under headings and try to make some sense of it all for you.<\/p>\n<h6><strong>Organisational transformation<\/strong><\/h6>\n<ul>\n<li>Innovation and disruption are key for the digital future. Risk-averse organisations take note \u2013 you will be disrupted!<\/li>\n<li>You can\u2019t redesign a service without redesigning the organisation that delivers it<\/li>\n<li>It\u2019s easy to upgrade to the latest device. It\u2019s hard to upgrade digital skills<\/li>\n<li>Digital transformation means business transformation, not just shoving forms on the website. We need to transform the way we deliver services and the way we work<\/li>\n<li>Electoral registration was given as an example of good use of real-time data. However if it\u2019s about business transformation, when will Parliament be transformed? It still took an age to have the \u2018emergency\u2019 legislation passed to extend registration<\/li>\n<li>You can\u2019t transform the whole organisation overnight. Start small \u2013 GDS was purposely a bolt on to the Civil Service with a clear remit to transform a handful of high volume transactions to prove it was the way forward<\/li>\n<li>The GDS was deliberately conceived as an insurgent start-up and it\u2019s delivered 20 brilliant public services digitally<\/li>\n<li>If you want to attract the right employees to an organisation in the throes of a transformation programme you need to rethink your recruitment process. Change recruitment and the image of the organisation to align with the transformation programme<\/li>\n<li>Job adverts and job descriptions need to be disrupted to bring diversity. Engineer or coder could be called problem solver to attract right people<\/li>\n<li>The challenge isn\u2019t getting troublemakers into your organisation. It\u2019s making sure they still want to cause trouble after a year in the job. Create an environment to let them disrupt. Don\u2019t make them conform<\/li>\n<li>Providing digital services is a journey without an end point<\/li>\n<li>Don\u2019t write passwords on Post-it notes? Well, stop making me have 23 different passwords which need changing monthly then!<\/li>\n<li>Automate processes and humanise jobs<\/li>\n<\/ul>\n<h6><strong>Data<\/strong><\/h6>\n<ul>\n<li>Data needs to be used with caution. What are the human stories behind the data<\/li>\n<li>Data can be manipulated and can be difficult to analyse, especially when there is a data analysis skills gap<\/li>\n<\/ul>\n<h6><strong>Digital literacy<\/strong><\/h6>\n<ul>\n<li>There is a desperate shortage of digitally capable staff in the civil service and local government. This has been identified as a major barrier. There is also a lack of CPD for staff with digital skills<\/li>\n<li>Digital literacy should be part of the curriculum and there should be modern apprenticeships in digital (when I checked Skills Development Scotland there are no digital apprenticeships in our area, only social care. Imagine if those carers were digitally literate and could help those they care for to use digital to enhance their lives)<\/li>\n<li>The future is inspiring and the digital opportunities are endless \u2013 why then are IT classes in school so dull. Time to reframe?<\/li>\n<li>According to <a href=\"https:\/\/www.sciencedaily.com\/releases\/2008\/03\/080303120346.htm\" target=\"_blank\" rel=\"noopener noreferrer\">@maggiephilbin<\/a> the teachers who supported her TeenTech programme did so in their own time and bought resources with their own money. They shouldn\u2019t have to<\/li>\n<li>Qualifications have become a proxy for skills. It\u2019s time to disrupt the education system and move to experience-based assessment of capability instead of rote learning and exams<\/li>\n<li>Chicken\/egg. We have a digital skills gap but right now who\u2019s going to teach our teachers so they can teach our kids?<\/li>\n<li>Let\u2019s celebrate the creatively disruptive pupils in our schools. They may hold the key for our digital future<\/li>\n<li>Coding is just a language and should appeal to people used to being around languages (research has shown that the part of the brain used for learning a new language shows more activity in girls than boys. Girls are more likely to think abstractly about language than boys. All of this means that girls are more than capable of learning coding \u2013 it just needs framed in the right way to attract them to it \u2013 <a href=\"https:\/\/www.sciencedaily.com\/releases\/2008\/03\/080303120346.htm\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/www.sciencedaily.com\/releases\/2008\/03\/080303120346.htm<\/a>)<\/li>\n<li>I want to talk about STEAM not just STEM. The real magic happens at the intersection of STEM with the Arts<\/li>\n<li>You don\u2019t need to know how to code to work in digital. There\u2019s more to Digital than coding &amp; IT, there\u2019s design, ux, marketing. We need to break down stereotypes and get more girls engaged<\/li>\n<li>Social media is the easy way into digital for girls but most schools see social media as bad and a risk. This needs fixed<\/li>\n<li>IT and digital are different worlds. Digital needs removed from computing class and embedded in every subject, along with data analysis<\/li>\n<\/ul>\n<h6><strong>WTF is digital anyway?<\/strong><\/h6>\n<ul>\n<li>IT costs are going up 60% every year. Digital does not mean IT. People are at the heart of digital \u2013 digital needs humanised<\/li>\n<li>So it should really be Customer First rather than Digital By Default?<\/li>\n<li>If the Executive Director of the GDS says digital isn\u2019t about computers then it\u2019s not. End of<\/li>\n<li>Disabled people use digital every day to live their lives. Use them and their experience when building digital services. If it works for them it will work for everyone<\/li>\n<\/ul>\n<h6><strong>Leadership<\/strong><\/h6>\n<ul>\n<li>Feel the fear and do it anyway<\/li>\n<li>Creativity, bold thinking etc. should be considered \u2018core skills\u2019 not \u2018soft skills\u2019<\/li>\n<li>If you need to pitch digital to your CEO you may have the wrong CEO \u2013 he\/she is a black cab driver when all his\/her customers are using Uber<\/li>\n<li>Women need to apply for digital leader positions, and commit to applying until women fill more than half of digital roles<\/li>\n<li>GDS are leading by example on equality \u2013 staff won\u2019t speak at events which don\u2019t have a balance of diverse speakers<\/li>\n<li>You can\u2019t impose culture on a team, all you can do is provide the right environment<\/li>\n<li>It\u2019s OK to think out loud about organisational culture<\/li>\n<\/ul>\n<h6><strong>Wigan Council \u2013 doing digital right<\/strong><\/h6>\n<ul>\n<li>The Wigan Council Deal \u2013 contract between citizens and the council<\/li>\n<li>1 in 3 citizens in Wigan use an online account to transact with the council<\/li>\n<li>Wigan Council have co-designed with residents and partners and in doing so have connected communities<\/li>\n<\/ul>\n<h6><strong>Growing old digitally<\/strong><\/h6>\n<ul>\n<li>Medicine can prolong life. Can digital make life worth living?<\/li>\n<li>Watches have changed from time pieces to heart monitor, fitness monitor and more<\/li>\n<li>For wearables at work look no further than <a href=\"https:\/\/twitter.com\/Rarelyimpossibl\" target=\"_blank\" rel=\"noopener noreferrer\">@Rarelyimpossibl<\/a> Theirs are even linked to personalised soothing <a href=\"https:\/\/twitter.com\/Spotify\" target=\"_blank\" rel=\"noopener noreferrer\">@Spotify<\/a> playlists<\/li>\n<li>We no longer have a 3-stage life (education, work &amp; retirement). Lifelong learning and digital resilience is needed to enhance the lives of those living to 100<\/li>\n<\/ul>\n<h6><strong>What about the tech<\/strong><\/h6>\n<ul>\n<li>Tech and tools aren\u2019t about bells and whistles, they are about enabling you to do your day job effectively<\/li>\n<li>We downgrade on the tech we use when we walk through the office door<\/li>\n<\/ul>\n<p>The irony wasn\u2019t lost on those delegates, including me, for whom the event wifi wouldn\u2019t work!<\/p>\n<p>I also think that it\u2019s about time the annual National Digital Conference left London and went on tour \u2013 I have suggested Glasgow next year.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Last week I went to the National Digital Conference in London which had a stellar line-up including a government minister, a Lord, an award-winning digital first council, the Executive Director of the GDS and a true celebrity in Maggie Philbin. Whilst the speakers had a [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":18247,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"class_list":["post-16077","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","region-london","region-glasgow","region-wigan","region-scotland","topic-healthtech","topic-innovation","topic-digital-skills","topic-government","topic-transformation"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>What on earth is digital anyway? | Digital Leaders<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/digileaders.com\/what-is-digital\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What on earth is digital anyway? | Digital Leaders\" \/>\n<meta property=\"og:description\" content=\"Last week I went to the National Digital Conference in London which had a stellar line-up including a government minister, a Lord, an award-winning digital first council, the Executive Director of the GDS and a true celebrity in Maggie Philbin. 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