{"id":24849,"date":"2019-01-10T16:52:50","date_gmt":"2019-01-10T16:52:50","guid":{"rendered":"https:\/\/digileaders.com\/?p=24849"},"modified":"2019-01-18T10:56:31","modified_gmt":"2019-01-18T10:56:31","slug":"four-ways-ai-will-make-a-difference-in-2019","status":"publish","type":"post","link":"https:\/\/digileaders.com\/four-ways-ai-will-make-a-difference-in-2019\/","title":{"rendered":"Four ways AI will make a difference in 2019"},"content":{"rendered":"

In 2019, artificial intelligence (AI) will increasingly become a mainstream presence in our work\u00a0and personal lives<\/a>, inspiring our purchase decisions and digging deeper into business outcomes and events. At the same time, expectations surrounding AI will also grow, as calls for\u00a0transparency and fair play<\/a>\u00a0become too loud for businesses to ignore. Here are four ways we see AI making a difference in our lives in the new year:<\/p>\n

    \n
  1. AI gets warm and fuzzy.<\/strong>\u00a0Conversational AI<\/a>\u00a0is fast becoming a\u00a0fact of life<\/a>; already,\u00a020% of U.S. adults<\/a>\u00a0have access to smart speakers in their homes. Google Assistant\u2019s new \u201cpolite mode<\/a>\u201d even uses positive reinforcement to encourage the use of \u201cplease\u201d and \u201cthank you.\u201d In 2019, we\u2019ll see a breakout year for\u00a0AI chatbots in customer service<\/a>. When it comes to online commerce, chatbots and conversational agents have already begun to feel as natural as chatting with a human. Now conversational AI is ready to tackle more complex questions. Earlier this month, Internet giant Alibaba\u00a0demonstrated an AI tool<\/a>\u00a0that handily manages tricky customer exchanges such as interruptions and nonlinear conversations. The tool is already in use at Alibaba\u2019s logistics arm Cainiao to service millions of customer requests daily. The annoying era of \u201cPress 1\u201d for customer service is coming to an end. We won\u2019t miss it.<\/li>\n
  2. Image recognition takes off.\u00a0<\/strong>We\u2019re moving from fictional, Tom Clancy-like scenarios to real-world applications that similarly amaze. AI-enabled visual recognition\u00a0is diagnosing diseases<\/a>\u00a0and seeing the world from angles that humans can\u2019t.\u00a0AI-fueled drones<\/a>, for example, enable power companies to not only keep an eye on their vast inventories of wooden poles, but through 3-D capabilities, they\u2019re also spotting poles at risk for toppling over, impacting service or endangering lives. Other image-recognition ideas being tested include ocean-faring drones that use their birds-eye vantage point\u00a0to identify sharks swimming near beaches<\/a>. By moving AI applications into the sky, organizations can more safely and quickly detect and avoid dangerous conditions.<\/li>\n
  3. The veil gets pulled back on root causes.\u00a0<\/strong>Causality \u2013 or understanding \u201cwhy\u201d events occur \u2013 is poised to be one of AI\u2019s greatest advances in 2019. Right now, AI is most often used to detect patterns and predict outcomes by churning through huge datasets. In 2019, more AI systems will incorporate machine learning and analytics techniques to\u00a0understand the whys behind the data<\/a>. Think of AI as the chief operating officer for your organization: Sure, your business is putting data to productive use, but is it the\u00a0right<\/em>\u00a0data? That is, is the sales lift due to the stepped-up marketing budget, or is the boost coming from channel changes or perhaps weather? Knowing this, teams can better understand what makes their business tick. Healthcare providers, for example, are using AI-based causality\u00a0to determine causal factors for hospital readmission<\/a>s. Does the patient live too far from a pharmacy to access required medicine? Do home or financial issues play a role? Until now, we\u00a0thought<\/em>\u00a0we knew why things happen. AI is about to show us whether we\u2019ve been smart or, perhaps, just lucky.<\/li>\n
  4. Outcry builds for transparency and ethical AI<\/strong>. Until now, humans have programmed computer systems, coding and testing for every input and output. But now that AI systems can learn on their own, humans can end up feeling out of the loop \u2013 which makes a lot of people nervous. Next year, we\u2019ll see more pressure on companies to demonstrate\u00a0transparency, ethics and safeguards against bias\u00a0<\/a>in their AI systems. No more hiding behind algorithms (think of social media companies\u2019 refusals to explain why certain stories appear at the top of our newsfeeds). Expectations are growing for AI to not only be fair but also open about why the algorithms lead to the decisions the system makes. In addition to transparency, change management programs will play a greater role in helping organizations increase trust in algorithms and persuade employees to accept AI decisions.<\/li>\n
  5. AI in the Next 12 Months<\/span><\/li>\n<\/ol>\n

    AI has great potential to transform almost every business and to become widely accepted in our workplaces and homes. This coming year will be a true test not so much for AI but for its leaders and for forward thinkers: The challenge is to make the refinements necessary for build trust in AI so that it can shoulder more valuable business decisions, become part of our families, and evolve into a progressive tool for positive change.<\/p>\n

    \n

    Originally posted here<\/a><\/p>\n

    More thought leadership <\/i><\/a><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

    In 2019, artificial intelligence (AI) will increasingly become a mainstream presence in our work\u00a0and personal lives, inspiring our purchase decisions and digging deeper into business outcomes and events. At the same time, expectations surrounding AI will also grow, as calls for\u00a0transparency and fair play\u00a0become too […]<\/p>\n","protected":false},"author":13,"featured_media":24860,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"class_list":["post-24849","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","topic-ai","topic-transformation"],"acf":[],"yoast_head":"\nFour ways AI will make a difference in 2019 | Digital Leaders<\/title>\n<meta name=\"description\" content=\"AI will increasingly become a mainstream presence in our lives, inspiring our purchase decisions and digging deeper into business outcomes and events.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/digileaders.com\/four-ways-ai-will-make-a-difference-in-2019\/\" \/>\n<meta property=\"og:locale\" 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