{"id":25339,"date":"2019-03-21T14:29:23","date_gmt":"2019-03-21T14:29:23","guid":{"rendered":"https:\/\/digileaders.com\/?p=25339"},"modified":"2019-12-23T16:39:34","modified_gmt":"2019-12-23T16:39:34","slug":"accelerating-the-public-sectors-api-journey","status":"publish","type":"post","link":"https:\/\/digileaders.com\/accelerating-the-public-sectors-api-journey\/","title":{"rendered":"Accelerating the public sector\u2019s API journey"},"content":{"rendered":"<p class=\"s3\"><span class=\"s4\">I recently discussed <\/span><a href=\"https:\/\/digileaders.com\/6-reasons-the-public-sector-should-be-investing-in-apis\/\"><span class=\"s5\">why APIs are essential to transforming the public sector<\/span><\/a><span class=\"s4\">\u2014<\/span><span class=\"s4\">they can help employees to collaborate and do their jobs more efficiently, <\/span><span class=\"s4\">unlock the <\/span><span class=\"s4\">untapped <\/span><span class=\"s4\">potential of data, and enabl<\/span><span class=\"s4\">e new and streamlined<\/span><span class=\"s4\"> services that improve citizen wellbeing and <\/span><span class=\"s4\">even <\/span><span class=\"s4\">changes lives.<\/span><\/p>\n<p class=\"s3\"><span class=\"s4\">Yet d<\/span><span class=\"s4\">espite the potential of APIs, <\/span><span class=\"s4\">government still faces significant challenges when it comes to adoption<\/span><span class=\"s4\">.<\/span> <span class=\"s4\">Many departments are being held back by <\/span><span class=\"s4\">heritage<\/span> <span class=\"s4\">infrastructure, long-term vendor contracts<\/span><span class=\"s4\"> and<\/span> <span class=\"s4\">tightening <\/span><span class=\"s4\">budget constraints<\/span><span class=\"s4\">\u2014all while they\u2019re struggling to meet<\/span><span class=\"s4\"> the<\/span><span class=\"s4\"> increasing demand<\/span><span class=\"s4\"> for citizen services.<\/span><\/p>\n<p class=\"s3\"><span class=\"s4\">Here<\/span><span class=\"s4\">\u2019s how the <\/span><span class=\"s4\">public sector can overcome <\/span><span class=\"s4\">some of the<\/span><span class=\"s4\">se<\/span><span class=\"s4\"> obstacles<\/span><span class=\"s4\">,<\/span><span class=\"s4\"> accelerate its <\/span><span class=\"s4\">digital transformation and get better results from APIs.<\/span><\/p>\n<h4 class=\"s7\"><span class=\"s6\">Start small and scale up<\/span><\/h4>\n<p class=\"s3\"><span class=\"s4\">Both l<\/span><span class=\"s4\">ongevity and agility are crucial in the public sector<\/span><span class=\"s4\">. Any investment in new <\/span><span class=\"s4\">IT<\/span><span class=\"s4\"> needs to stand the test of time, but it must also be responsive to<\/span><span class=\"s4\"> government\u2019s changing policies and the needs of society<\/span><span class=\"s4\">.<\/span> <span class=\"s4\">You don\u2019t have to do everything at once. <\/span><span class=\"s4\">It\u2019s<\/span> <span class=\"s4\">often best to<\/span><span class=\"s4\"> start small<\/span><span class=\"s4\">\u2014t<\/span><span class=\"s4\">hen you\u2019ve got something that works that you can build on. <\/span><span class=\"s4\">You might build a limited API to <\/span><span class=\"s4\">provide access to a limited amount of <\/span><span class=\"s4\">data, <\/span><span class=\"s4\">then <\/span><span class=\"s4\">gradually <\/span><span class=\"s4\">expand this <\/span><span class=\"s4\">as the demands of your citizens and employees evolve. <\/span><span class=\"s4\">This can help you manage the process of cleaning your data (see below). And it\u2019s likely to <\/span><span class=\"s4\">pave the way for <\/span><span class=\"s4\">even better <\/span><span class=\"s4\">apps and services<\/span><span class=\"s4\"> in the future.<\/span><\/p>\n<h4 class=\"s7\"><span class=\"s6\">Document everything<\/span><\/h4>\n<p class=\"s3\"><span class=\"s4\">It makes sense to create comprehensive documentation on your APIs. That way, if key developers leave, modifications and updates can be more easily made. <\/span><span class=\"s4\">This <\/span><span class=\"s4\">can prove <\/span><span class=\"s4\">particularly important <\/span><span class=\"s4\">when the APIs are built by <\/span><span class=\"s4\">contractors <\/span><span class=\"s4\">or<\/span><span class=\"s4\"> externally sourced staff<\/span><span class=\"s4\">\u2014when the contract ends, <\/span><span class=\"s4\">you should make sure they<\/span><span class=\"s4\"> provide you with all of the technical information<\/span><span class=\"s4\"> about the API<\/span><span class=\"s4\">. <\/span><span class=\"s4\">Without documentation,<\/span> <span class=\"s4\">crucial <\/span><span class=\"s4\">knowledge <\/span><span class=\"s4\">could be<\/span><span class=\"s4\"> lost<\/span><span class=\"s4\">, <\/span><span class=\"s4\">leaving you reliant on a particular company or individual\u2014or potentially meaning you have to start again <\/span><span class=\"s4\">from scratch further down the line.<\/span><\/p>\n<h4 class=\"s7\"><span class=\"s6\">Involve<\/span> <span class=\"s6\">your workforce<\/span><\/h4>\n<p class=\"s3\"><span class=\"s4\">Many <\/span><span class=\"s4\">organisations<\/span><span class=\"s4\"> have a deeply<\/span><span class=\"s4\"> embedded <\/span><span class=\"s4\">heritage<\/span> <span class=\"s4\">mindset<\/span><span class=\"s4\">, and employees that have been using the same systems for years may be reluctant to adopt new <\/span><span class=\"s4\">technologies<\/span><span class=\"s4\">. <\/span><span class=\"s4\">To smooth the transition,<\/span><span class=\"s4\"> it\u2019s crucial that employees are educated on the <\/span><span class=\"s4\">benefits<\/span> <span class=\"s4\">of<\/span><span class=\"s4\"> apps that are enabled by <\/span><span class=\"s4\">APIs<\/span><span class=\"s4\">, and how <\/span><span class=\"s4\">they<\/span><span class=\"s4\"> will make their job easier<\/span><span class=\"s4\">. <\/span><span class=\"s4\">APIs enable modular development, mitigating the risks of systems failing due to small fixes or improvements. This isn\u2019t all about informing employees though\u2014you should be looking to them for their knowledge too. They\u2019re the ones that know where your data resides, what works and what doesn\u2019t. By creating an employee<\/span> <span class=\"s4\">feedback loop <\/span><span class=\"s4\">you\u2019ll be better positioned to ensure<\/span><span class=\"s4\"> that APIs<\/span><span class=\"s4\"> and the apps <\/span><span class=\"s4\">they enable are <\/span><span class=\"s4\">actually fulfilling user needs<\/span><span class=\"s4\"> and improving your services<\/span><span class=\"s4\">.<\/span><\/p>\n<h4 class=\"s7\"><span class=\"s6\">Clean up your data<\/span><\/h4>\n<p class=\"s3\"><span class=\"s4\">APIs <\/span><span class=\"s4\">help <\/span><span class=\"s4\">you <\/span><span class=\"s4\">break down barriers between departments and provide greater access to data. That means more joined up experiences, where citizens aren\u2019t required to provide the same information to different departments. It also means government can start to draw real value from today\u2019s advanced analytics tools and <\/span><span class=\"s4\">draw actionable insights about <\/span><span class=\"s4\">addressing citizen needs (<\/span><span class=\"s4\">for example: <\/span><span class=\"s4\">Watch the <a href=\"https:\/\/digileaders.com\/webinar-recording-predicting-food-and-feed-risks-with-the-use-of-data-science\/\">webinar recording<\/a><\/span><span class=\"s4\"> and <a href=\"https:\/\/digileaders.com\/wp-content\/uploads\/2019\/03\/FSA-Strategic-Surveillance_Webinar_FINAL.pdf\">presentation deck<\/a> to find out how the Food <\/span><span class=\"s4\">Standards Agency<\/span> <span class=\"s4\">is ensuring food safety and authenticity using data science<\/span><span class=\"s4\">),<\/span> <span class=\"s4\">how citizens are using their services<\/span><span class=\"s4\">,<\/span><span class=\"s4\"> and what needs to be improved. But <\/span><span class=\"s4\">your insights are only as good as the data they\u2019re based on. <\/span><span class=\"s4\">Not only do inconsistencies or errors in your data harm the user experience, you could be held liable for providing false information. This means departments need to prioritise cleaning up and organising the data that\u2019s already held in their systems; checking for errors, gaps<\/span> <span class=\"s4\">or potential compatibility issues.<\/span><\/p>\n<h4 class=\"s7\"><span class=\"s6\">Build security in from the outset<\/span><\/h4>\n<p class=\"s3\"><span class=\"s4\">The public sector has a responsibility to protect the data of its citizens\u2014so it\u2019s critical that security is a priority, especially <\/span><span class=\"s4\">when building APIs<\/span><span class=\"s4\"> that will <\/span><span class=\"s4\">access<\/span><span class=\"s4\"> highly sensitive information. You must also <\/span><span class=\"s4\">adhere to standards and regulations set by <\/span><span class=\"s4\">t<\/span><span class=\"s4\">he Government Digital Service (GDS<\/span><span class=\"s4\">)<\/span><span class=\"s4\">, along with data privacy regulations like the EU General Data Protection Regulation (GDPR)<\/span><span class=\"s4\">.<\/span> <span class=\"s4\">But <\/span><span class=\"s4\">w<\/span><span class=\"s4\">hile c<\/span><span class=\"s4\">ompliance <\/span><span class=\"s4\">is crucial, it can sometimes <\/span><span class=\"s4\">stifle <\/span><span class=\"s4\">innovation<\/span><span class=\"s4\">. Bringing<\/span><span class=\"s4\">in <\/span><span class=\"s4\">API <\/span><span class=\"s4\">consultants or third parties with fresh ideas ca<\/span><span class=\"s4\">n<\/span><span class=\"s4\"> help<\/span><span class=\"s4\">. <\/span><span class=\"s4\">Success stories in the private sector can also provide inspiration<\/span><span class=\"s4\">\u2014<\/span><span class=\"s4\">there are countless examples of exciting API-based services emerging from <\/span><span class=\"s4\">tech giants such as<\/span><span class=\"s4\">Amazon<\/span><span class=\"s4\"> and UPS<\/span><span class=\"s4\">, and <\/span><span class=\"s4\">fintechs<\/span><span class=\"s4\"> like Lemonade<\/span><span class=\"s4\">.<\/span><\/p>\n<h4 class=\"s7\"><span class=\"s6\">Recruit the right <\/span><span class=\"s6\">skills<\/span><\/h4>\n<p class=\"s3\"><span class=\"s4\">It<\/span><span class=\"s4\">\u2019<\/span><span class=\"s4\">s sensible to go to an expert when you want an API built, but you need <\/span><span class=\"s4\">a vision first\u2014that means<\/span><span class=\"s4\"> internal<\/span><span class=\"s4\">leadership is key<\/span><span class=\"s4\">.\u00a0<\/span><span class=\"s4\">You need <\/span><span class=\"s4\">technology <\/span><span class=\"s4\">evangelists who are willing to champion <\/span><span class=\"s4\">APIs both<\/span><span class=\"s4\"> within and outside your departments<\/span><span class=\"s4\">. <\/span><span class=\"s4\">While younger recruits might have the necessary digital skills, existing and long-standing employees probably have a more intimate understanding of your data<\/span><span class=\"s4\"> and administrative processes\u2014so getting the right combination of <\/span><span class=\"s4\">knowledge<\/span><span class=\"s4\"> is important.<\/span><span class=\"s4\"> You\u2019ll also need employees with the soft skills to communicate the real-world outcomes and benefits of APIs to stakeholders. <\/span><\/p>\n<h4 class=\"s7\"><span class=\"s6\">Work with the right partners<\/span><\/h4>\n<p class=\"s3\"><span class=\"s4\">Most<\/span> <span class=\"s4\">public sector organisations\u2014<\/span> <span class=\"s4\">especially smaller councils and agencies\u2014won\u2019t have the in-house expertise to know, for example, when <\/span><span class=\"s4\">to buy, rent or build APIs.<\/span> <span class=\"s4\">This means<\/span><span class=\"s4\"> third-party p<\/span><span class=\"s4\">artnerships <\/span><span class=\"s4\">will be<\/span> <span class=\"s4\">important for delivering<\/span><span class=\"s4\"> the best results<\/span><span class=\"s4\">,<\/span> <span class=\"s4\">which will speed up processes and provide a better overall service for citizens.<\/span><\/p>\n<p class=\"s3\"><span class=\"s4\">I hope <\/span><span class=\"s4\">the article has reinforced the need to invest more in API\u2019s and look forward to seeing their use accelerated across Government departments. I <\/span><span class=\"s4\">look forward<\/span><span class=\"s4\"> to hear<\/span><span class=\"s4\">ing<\/span> <span class=\"s4\">about <\/span><span class=\"s4\">the<\/span> <span class=\"s4\">outcomes<\/span> <span class=\"s4\">APIs<\/span><span class=\"s4\"> have been delivering overall <\/span><span class=\"s4\">for the public sector<\/span><span class=\"s4\">.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p>Watch the webinar recording here:<\/p>\n<p>https:\/\/www.youtube.com\/watch?v=lhlH9GOfYwA<\/p>\n<hr \/>\n<p style=\"text-align: center;\"><span class=\"btn-container\"><a class=\"btn btn-md btn-primary\" href=\"#\">More thought leadership <i class=\"far fa-caret-right\"><\/i><wbr \/><\/a><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>I recently discussed why APIs are essential to transforming the public sector\u2014they can help employees to collaborate and do their jobs more efficiently, unlock the untapped potential of data, and enable new and streamlined services that improve citizen wellbeing and even changes lives. Yet despite [&hellip;]<\/p>\n","protected":false},"author":11,"featured_media":25341,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"class_list":["post-25339","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","topic-ai","topic-government","topic-data-analytics"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Accelerating the public sector\u2019s API journey | Digital Leaders<\/title>\n<meta name=\"description\" content=\"Despite the potential of APIs, government still faces significant challenges when it comes to adoption as many departments are being held back.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/digileaders.com\/accelerating-the-public-sectors-api-journey\/\" 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