{"id":27110,"date":"2019-06-19T14:56:41","date_gmt":"2019-06-19T13:56:41","guid":{"rendered":"https:\/\/digileaders.com\/?p=27110"},"modified":"2019-12-23T16:46:27","modified_gmt":"2019-12-23T16:46:27","slug":"webinar-recording-ai-and-technology-shift-in-local-government","status":"publish","type":"post","link":"https:\/\/digileaders.com\/webinar-recording-ai-and-technology-shift-in-local-government\/","title":{"rendered":"Webinar Recording: AI and Technology Shift in Local Government"},"content":{"rendered":"<p>Technology is the enabler to better service, no longer the channel. Customers and end users are already in the channel. We need to connect services, leverage partnerships and innovate to meet them there.<\/p>\n<p>Jadu have chosen to integrate with Amazon Lex, to offer their CXM users the ability to enable chatbots into their customer service offerings. They have worked with Northampton Borough Council in the early stages of research and development to ensure we implement Amazon Lex with local government at the forefront of our minds.<\/p>\n<p>In this webinar you will find out why technology shift is important in Local Government.<\/p>\n<p>Mike Smart is a Research &amp; Development engineer at Jadu, whom for the last 6 months has been focussed on bringing intelligent services into the Jadu platform.<\/p>\n<p>Kevin White, Digital Services Manager, Northampton Borough Council<\/p>\n<p>https:\/\/youtu.be\/rhTGWkV7-R4<\/p>\n<hr \/>\n<p style=\"text-align: center;\"><span class=\"btn-container\"><a class=\"btn btn-md btn-primary\" href=\"#\">More thought leadership <i class=\"far fa-caret-right\"><\/i><wbr \/><\/a><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Technology is the enabler to better service, no longer the channel. Customers and end users are already in the channel. We need to connect services, leverage partnerships and innovate to meet them there. Jadu have chosen to integrate with Amazon Lex, to offer their CXM [&hellip;]<\/p>\n","protected":false},"author":11,"featured_media":27112,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"class_list":["post-27110","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","topic-ai","topic-data-analytics"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Webinar Recording: AI and Technology Shift in Local Government | Digital Leaders<\/title>\n<meta name=\"description\" content=\"Technology is the enabler to better service. We need to connect services, leverage partnerships and innovate to meet them there.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/digileaders.com\/webinar-recording-ai-and-technology-shift-in-local-government\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Webinar Recording: AI and Technology Shift in Local Government\" \/>\n<meta property=\"og:description\" content=\"Technology is the enabler to better service. We need to connect services, leverage partnerships and innovate to meet them there.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/digileaders.com\/webinar-recording-ai-and-technology-shift-in-local-government\/\" \/>\n<meta property=\"og:site_name\" content=\"Digital Leaders\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/digitalleadersprogramme\" \/>\n<meta property=\"article:published_time\" content=\"2019-06-19T13:56:41+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2019-12-23T16:46:27+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/digileaders.com\/wp-content\/uploads\/2019\/06\/Screen-Shot-2019-10-07-at-09.56.17.png\" \/>\n\t<meta property=\"og:image:width\" content=\"916\" \/>\n\t<meta property=\"og:image:height\" content=\"555\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"helena.larsen\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Webinar Recording: AI and Technology Shift in Local Government\" \/>\n<meta name=\"twitter:description\" content=\"Technology is the enabler to better service. We need to connect services, leverage partnerships and innovate to meet them there.\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/digileaders.com\/wp-content\/uploads\/2019\/06\/Screen-Shot-2019-10-07-at-09.56.17.png\" \/>\n<meta name=\"twitter:creator\" content=\"@DigiLeaders\" \/>\n<meta name=\"twitter:site\" content=\"@DigiLeaders\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"helena.larsen\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/digileaders.com\/webinar-recording-ai-and-technology-shift-in-local-government\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/digileaders.com\/webinar-recording-ai-and-technology-shift-in-local-government\/\"},\"author\":{\"name\":\"helena.larsen\",\"@id\":\"https:\/\/digileaders.com\/#\/schema\/person\/2da837c2b8c9912d5c8e0c6ba7458c1e\"},\"headline\":\"Webinar Recording: AI and Technology Shift in Local Government\",\"datePublished\":\"2019-06-19T13:56:41+00:00\",\"dateModified\":\"2019-12-23T16:46:27+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/digileaders.com\/webinar-recording-ai-and-technology-shift-in-local-government\/\"},\"wordCount\":165,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/digileaders.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/digileaders.com\/webinar-recording-ai-and-technology-shift-in-local-government\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/digileaders.com\/wp-content\/uploads\/2019\/06\/maxresdefault-6.jpg\",\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/digileaders.com\/webinar-recording-ai-and-technology-shift-in-local-government\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/digileaders.com\/webinar-recording-ai-and-technology-shift-in-local-government\/\",\"url\":\"https:\/\/digileaders.com\/webinar-recording-ai-and-technology-shift-in-local-government\/\",\"name\":\"Webinar Recording: AI and Technology Shift in Local Government | Digital Leaders\",\"isPartOf\":{\"@id\":\"https:\/\/digileaders.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/digileaders.com\/webinar-recording-ai-and-technology-shift-in-local-government\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/digileaders.com\/webinar-recording-ai-and-technology-shift-in-local-government\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/digileaders.com\/wp-content\/uploads\/2019\/06\/maxresdefault-6.jpg\",\"datePublished\":\"2019-06-19T13:56:41+00:00\",\"dateModified\":\"2019-12-23T16:46:27+00:00\",\"description\":\"Technology is the enabler to better service. 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