{"id":29305,"date":"2020-02-29T12:44:18","date_gmt":"2020-02-29T12:44:18","guid":{"rendered":"https:\/\/digileaders.com\/?p=29305"},"modified":"2020-03-05T14:47:21","modified_gmt":"2020-03-05T14:47:21","slug":"dr-sam-shah-making-tech-work-for-the-nhs","status":"publish","type":"post","link":"https:\/\/digileaders.com\/dr-sam-shah-making-tech-work-for-the-nhs\/","title":{"rendered":"Dr Sam Shah: making tech work for the NHS"},"content":{"rendered":"<p>Any concerns about the future of the healthcare will be eased by an hour in the company of Dr Sam Shah. This modern-day polymath is brimming with qualifications and a determined belief that digital transformation will enhance the services and infrastructure that we are increasingly being told is struggling.<\/p>\n<p>As a trained dental surgeon and public health specialist, with qualifications in law and digital health leadership \u2013 who speaks business Italian to boot \u2013 Sam brings a broad range of experience to the question of how the NHS and other health systems can best use technology. Until recently he worked as Director of Digital Development at\u00a0<a href=\"https:\/\/www.nhsx.nhs.uk\/\" target=\"_blank\" rel=\"noopener noreferrer\">NHSX<\/a>\u00a0(a unit driving digital transformation in health and social care) and continues to be committed to driving the digital transformation of the health service. Indeed, he sees there being \u201cno choice but to use technology to help us.\u201d<\/p>\n<p>\u201cAll public health services around the world face the same problems and we can\u2019t continue to do the same thing and expect to see a change,\u201d he says. He believes part of the challenge is mindset: \u201cWe need to see technology as an adjunct to our work, helping us to provide more effective care. Technology is an enabler and its evolution has resulted in advancements, developments and changes that we wouldn\u2019t otherwise have seen. If we view it that way \u2013 positively \u2013 in the health service, we can create the culture that enables technology to help us.\u201d<\/p>\n<p>Sam has long been entranced by the powers and possibility of technology; he was building and dismantling computers while at school. \u201cI assumed everyone was using technology,\u201d he says, \u201cbut now I realise I was probably quite into tech.\u201d That said, his primary and unwavering focus was on becoming a clinician. \u201cFrom about the age of six there was just nothing else for me. I couldn\u2019t tell you why \u2013 I suppose it just looked interesting,\u201d he explains.<\/p>\n<p>While working with a GP in one of his first jobs, Sam was installing a network for the practice, introducing changes that improved the staff experience. \u201cBack then, in the 90s, technology was very much a solution to the problems in the service. We had been drowning in all those paper records, spending time re-filing and typing up referral letters on a typewriter. Then suddenly there was a way to save all that time using technology. It was exciting.\u201d<\/p>\n<p>The challenge has changed today, he says, with technology no longer a relatively simple solution for the user but more of a top-down demand which can lead to ineffective application across the NHS. Sam advocates an approach that would see policy makers taking a step back and letting individual units implement the changes that work best for their systems.<\/p>\n<p>He explains: \u201cThe NHS is more than 23,500 organisations, all with different needs and requirements, serving different patients and staffed by different specialists. They need their own technology solutions that work best for them, and not ones specified by policymakers.\u201d<\/p>\n<p>For all his belief in the power of technology as \u2018the great enabler\u2019, Sam still has a high respect for human interactions and is firm that patient-to-doctor contact will remain at the heart of the health service. \u201cThe time I spend with patients is so valuable to me, and I can see the difference it makes to them. I will always keep up my clinical work alongside my digital work as it keeps me real and it forces me to switch off from everything else. When I am with a patient, the only thing that matters is them.\u201d<\/p>\n<p>He is also aware of his own needs and strives to ensure his non-work time is a \u2018digital detox\u2019. \u201cIt\u2019s important to carve out some quiet time and self-time by switching off the phone and disengaging from technology for a bit. It\u2019s crucial for our human psychology I think,\u201d he says. He admits that distracting himself from his work is easier because he has two daughters, aged 3 and 8. \u201cWe\u2019re at the stage where the three-year-old wants to be on the trampoline at five am regardless of the weather,\u201d he says. \u201cThat certainly stops you thinking about your day job.\u201d<\/p>\n<p>His girls will no doubt inspire him to continue working towards managing the technology infiltration in our lives, another area the polymath has \u2018dabbled\u2019 in. \u201cI studied law a few years ago because I was interested in privacy and human rights,\u201d he recalls. \u201cI got involved in some big campaigns, and even took on some pro bono work. This area of digital transformation is really important \u2013 we must make tech work for us, and not lose ourselves within it.\u201d<\/p>\n<p>Standing up for the human in a world of technology will become ever-more important as the rate at which we implement digital solutions to our problems increases. With such drive and a wealth of experience and qualifications, Sam will surely be part of maintaining an equilibrium in the health service, ensuring technology enhances the human strengths of the NHS without destroying all that makes it beloved.<\/p>\n<hr \/>\n<p>Originally published <a href=\"https:\/\/www.nominet.uk\/dr-sam-shah-making-tech-work-for-the-nhs\/\">here.<\/a><\/p>\n<p style=\"text-align: center;\"><span class=\"btn-container\"><a class=\"btn btn-md btn-primary\" href=\"#\">More thought leadership <i class=\"far fa-caret-right\"><\/i><wbr \/><\/a><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Any concerns about the future of the healthcare will be eased by an hour in the company of Dr Sam Shah. This modern-day polymath is brimming with qualifications and a determined belief that digital transformation will enhance the services and infrastructure that we are increasingly [&hellip;]<\/p>\n","protected":false},"author":11,"featured_media":29306,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"class_list":["post-29305","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","topic-healthtech"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Dr Sam Shah: making tech work for the NHS | Digital Leaders<\/title>\n<meta name=\"description\" content=\"Dr Sam Shah is brimming with qualifications and a determined belief that digital transformation will enhance the services and infrastructure in the NHS\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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