{"id":30082,"date":"2020-03-16T11:17:07","date_gmt":"2020-03-16T11:17:07","guid":{"rendered":"https:\/\/digileaders.com\/?p=30082"},"modified":"2020-03-17T09:30:22","modified_gmt":"2020-03-17T09:30:22","slug":"how-to-help-staff-adjust-to-remote-working","status":"publish","type":"post","link":"https:\/\/digileaders.com\/how-to-help-staff-adjust-to-remote-working\/","title":{"rendered":"How to help staff adjust to remote working"},"content":{"rendered":"

Just a few weeks ago <\/span>most small talk in Britain was about the weather<\/span>. \u201cAre you working from home yet?\u201d<\/span> h<\/span>as replaced that<\/span>. Coronavirus has made going into the office feel like the exception rather than the rule<\/span>. It\u2019s a sign of the unsettling times we live in that this most humdrum of activities<\/span>, the<\/span> daily commute<\/span>, f<\/span>eels strange<\/span>. <\/span><\/p>\n

Whilst many of you will be used to working remotely, I\u2019ve been thinking about staff who may be newer to it. People are understandably anxious at the moment, and if they\u2019re<\/span> also adjusting<\/span> to new ways of working and potentially self-isolating<\/span>\u00a0that is a lot to ask of them. Hardest of all <\/span>is that no<\/span>-one <\/span>knows how long this <\/span>will last. <\/span><\/p>\n

I ran a quick poll on Twitter<\/span> last <\/span>week and 53% of the charities I heard from are ready to work remotely and just under a third wer<\/span>e getting ready,<\/span> which is positive.<\/span> Having the right tech in place is however just one aspect of successful remote working. If <\/span>we are to take staff with us through this change then we need to understand where they are at with digital skills, attitudes and behaviours- something that is top of mind for me as part of The Charity Digital<\/a><\/span>\u00a0Skills Report survey<\/span> we are currently running. <\/span><\/p>\n

\"\"<\/p>\n

How can we help staff adjust to new ways of operating?<\/span> I asked non-profit leaders to share their views<\/span>. <\/span>I think these ideas will be useful in any sector. <\/span><\/p>\n

\u2022 <\/span>Find ways to help staff feel connected. Getting the right tech in place is key<\/span> (<\/span>CAST have shared excellent advice on this<\/span><\/a>)<\/span> but going from working in an office to working alone can be a shoc<\/span>k<\/span>. Edward Walden, Digital Transformation Officer at Power to Change, advocates setting up remote office spaces via video conferencing where colleagues can work side by side<\/span>, similar to having<\/span> neighbouring desks in an office. Walden warns, \u2018Some people struggle a bit with understanding that it isn\u2019t a meeting \u2013 that the space does not need to be filled with communication \u2013 that instead, it\u2019s a window to the team or a work buddy that is there if you need it.\u2019 <\/span>Partnering colleagues <\/span>i<\/span>n your team up <\/span>for a regular slot each day will<\/span> help<\/span> them <\/span>stay close.<\/span><\/p>\n

\u2022 <\/span>Create a virtual office culture. Think about why people like where you work. Is it the friendly banter? Or the way people take an interest in how you are? Look at where <\/span>you can use digital to<\/span>\u00a0reinforce your organisation\u2019s beliefs and behaviours. <\/span><\/p>\n

Emily Casson, Digital Marketing Manager at Cats Protection shared <\/span>how she does this.<\/span><\/p>\n

\"\"<\/p>\n

\u2022 <\/span>Help staff look after their mental health and wellbeing. Charity staff are incredibly committed <\/span>to <\/span>and passionate about their work, which makes us liable to burnout. Encouraging staff to <\/span>take care of<\/span> the<\/span>ir<\/span> wellbeing will be vital to helping them thriv<\/span>e<\/span>. <\/span><\/p>\n

Vishnee Sauntoo<\/span>, Head of Communications at Age International <\/span>advise<\/span>s<\/span> her team<\/span> to, \u2018<\/span>Create a good space at home, a table and comfortable chair \u2013 you are going to be there all day but also remember to take breaks every hour and get up.\u2019 <\/span><\/p>\n

Russell Findlay, CEO of Speakers Trust asks <\/span>staff to set boundaries.<\/span><\/p>\n

\"\"<\/p>\n

The Mental Health Foundation has produced <\/span>a guide on coronavirus<\/span><\/a> which you might <\/span>want to share with your team. It\u2019s inspired me to ask my team what they\u2019re going to <\/span>do to look after themselves<\/span>, and where I can help. <\/span><\/p>\n

\u2022 <\/span>Create structure. Losing the routine of office life can be disorientating but leaders can help teams find <\/span>a shared rhythm<\/span>. <\/span>Dominic Atkinson, CEO of Stay Nimble,<\/span> organises<\/span> setting ceremonies. \u00a0He says, \u201cThe start of the week is \u20183 things\u2019 each of us is aiming to achieve for the week. End of the week is individual “highlight of the week”. We do this via video (Slack or Zoom).<\/span>\u2019 This <\/span>gives <\/span>staff a sense of community and progress. <\/span>Frequent and clear communication will help reassur<\/span>e colleagues<\/span> and set expectations for remote working. <\/span><\/p>\n

Jane Ide, CEO of <\/span>Navca<\/span>, <\/span>told me how she does this.<\/span><\/p>\n

\"\"<\/p>\n

Digital platforms can be <\/span>useful for giving <\/span>staff consistent <\/span>information <\/span>.<\/span> Rachel <\/span>Miller, Director at All Things IC says, <\/span>\u201cI advise creating advice and guidance as a credible <\/span>source of truth your people can<\/span> refer to e.g. a section of your intranet that focuses on remote <\/span>working, which gives<\/span> them the latest information and invites discussion and questions.<\/span>\u2019<\/span>\u00a0<\/span><\/p>\n

\u2022 <\/span>Celebrate success. This may feel odd at a time like this, but recognising wins, however small, will help staff feel motivated, which in turn will improve productivity. Heather Black, CEO of <\/span>Supermums<\/span> \u00a0recommends<\/span>, \u2018creating an online community using tools such as Chatter, Quip or Slack can be used to communicate achievements, share problems and plan actions to keep dialogue open.\u2019 <\/span>We<\/span>\u2019ve started<\/span> hav<\/span>ing<\/span> weekly virtual stand ups on Slack <\/span>at<\/span> the organisation I run<\/span>, and it unites people around shared goals and challenges. <\/span><\/div>\n

We\u2019re in tough times but moving staff over to remote working may be an opportunity to help colleagues do things differently<\/span>. We can<\/span> all<\/span> learn <\/span>from each other about how to embrace change. <\/span><\/p>\n

Share your views on the digital leadership issues affecting charities in <\/span>The C<\/span>h<\/span>arity Digital Skills <\/span>Report<\/span><\/a>. <\/span>All responses must be received by midnight 3 April.<\/span><\/p>\n

\n

More thought leadership <\/i><\/a><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

Just a few weeks ago most small talk in Britain was about the weather. \u201cAre you working from home yet?\u201d has replaced that. Coronavirus has made going into the office feel like the exception rather than the rule. It\u2019s a sign of the unsettling times […]<\/p>\n","protected":false},"author":11,"featured_media":30087,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"class_list":["post-30082","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","topic-charities","topic-transformation"],"acf":[],"yoast_head":"\nHow to help staff adjust to remote working | Digital Leaders<\/title>\n<meta name=\"description\" content=\"Coronavirus has made going into the office feel like the exception rather than the rule. 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