{"id":31482,"date":"2020-10-21T17:20:28","date_gmt":"2020-10-21T16:20:28","guid":{"rendered":"https:\/\/digileaders.com\/?p=31482"},"modified":"2020-10-21T18:01:02","modified_gmt":"2020-10-21T17:01:02","slug":"a-new-normal-how-will-the-tech-sector-continue-to-support-public-services-in-a-post-covid-world","status":"publish","type":"post","link":"https:\/\/digileaders.com\/a-new-normal-how-will-the-tech-sector-continue-to-support-public-services-in-a-post-covid-world\/","title":{"rendered":"A new normal – How will the tech sector continue to support public services in a post-COVID world?"},"content":{"rendered":"

John McMahon, IEG4 explores how Interconnected digital \u2018engines\u2019 that provide common functions are the future of local government service delivery.<\/strong><\/p>\n

\n

The\u00a0sheer complexity<\/a>\u00a0of local government services means that trying\u00a0to predict an optimum way to solve every challenge becomes exponentially difficult. But difficult is not impossible.\u00a0Deep thought and opinion led us to conclude that lots of loosely coupled ‘engines\u2019\u00a0would prove to be the most effective way to rise to this challenge.<\/p>\n

By engines, I mean a similar thing to the\u00a0recipes<\/a>,\u00a0pipes<\/a>,\u00a0crochet<\/a>\u00a0of old but with nuance. An engine is capable of doing something and is able to link to another engine\u00a0connected by common \u2018pipes’.<\/p>\n

Whilst #fixing the plumbing highlighted a need for richer integration, and platforms taught us to have common approaches to the same things, engines push this further by aggregating it all into a entangled web of commoditisation. Paul Davidson, CIO of Sedgemoor District Council talks in a similar vein\u00a0here<\/a>.<\/p>\n

To help illustrate this, let\u2019s consider two key aspects of service provision which have changed as a result of the Covid crisis and for which the change may be permanent \u2013 the large scale removal of face-to-face services, and hospital discharge and assessment in the home\u00a0.<\/strong><\/p>\n

With the removal of face-to-face services, the most vulnerable and least digitally native citizens group, that use council services the most, will become reliant entirely on digital\/telephone-based offerings that councils can provide.<\/p>\n

The efficient response to this demand will require the digital engine of \u2018Query Resolution\u2019. The purpose of this engine is to provide a\u00a0common<\/em>\u00a0approach to answer customer queries, be it online in a web application, through an app, through a connected intelligent service like Alexa or via an augmented intelligence power IVR telephony service.<\/p>\n

Whilst recognising that vulnerable customers such as benefit claimants may want to get support through alternative channels to digital, the ability to resolve queries using the same mechanisms as through online accounts, has been made available to them by using the same Query Resolution engine. It is possible for citizens to call a number and, using natural language understanding, which comprehends the answers to security questions, this then in turn allows them to find out about their benefit claim, in the same way as someone using the digital channel on their phone.<\/p>\n

Another new aspect to service provision which may well become more prevalent in the new normal is increasing demand for assessments in the home following a hospital discharge.<\/p>\n

Shortly after the lockdown was announced, the process for hospital discharge was\u00a0changed considerably<\/a>. In short, the purpose of this was to ensure that every patient who was not at immediate risk could be assessed at home.\u00a0 Prior to the change, the patient would remain in hospital, potentially\u00a0\u00a0blocking a bed<\/a>.<\/p>\n

It was this area that led us to the realisation that interconnected common engines would be required to deliver the whole range of functions needed. Health and social care staff would need to be scheduled to know where assessments were to be carried out. They\u2019d need to be able to complete assessments both online or offline and also be able to know which services are available.
\nThey\u2019d need to be able to update any relevant service providers with details of the support required.<\/p>\n

Reviewing these challenges, we saw the optimum means of providing an engine for this would be a\u00a0Progressive Web App<\/a>, which is capable of being accessed on a regular web page, can send native notifications, and, more importantly, is capable of working entirely offline.<\/p>\n

We believe that interconnected digital engines that provide common functions are the future of local government service delivery.<\/p>\n

 <\/p>\n

Originally posted here<\/a><\/p>\n

\n

More thought leadership <\/i><\/a><\/span><\/span><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

John McMahon, IEG4 explores how Interconnected digital \u2018engines\u2019 that provide common functions are the future of local government service delivery. The\u00a0sheer complexity\u00a0of local government services means that trying\u00a0to predict an optimum way to solve every challenge becomes exponentially difficult. But difficult is not impossible.\u00a0Deep thought […]<\/p>\n","protected":false},"author":51,"featured_media":31483,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"class_list":["post-31482","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","topic-govtech","topic-government"],"acf":[],"yoast_head":"\nA new normal - How will the tech sector continue to support public services in a post-COVID world? | Digital Leaders<\/title>\n<meta name=\"description\" content=\"John McMahon, IEG4 explores how Interconnected digital \u2018engines\u2019 that provide common functions are the future of local government service delivery.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/digileaders.com\/a-new-normal-how-will-the-tech-sector-continue-to-support-public-services-in-a-post-covid-world\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"A new normal - How will the tech sector continue to support public services in a post-COVID world?\" \/>\n<meta property=\"og:description\" content=\"John McMahon, IEG4 explores how Interconnected digital \u2018engines\u2019 that provide common functions are the future of local government service delivery.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/digileaders.com\/a-new-normal-how-will-the-tech-sector-continue-to-support-public-services-in-a-post-covid-world\/\" \/>\n<meta property=\"og:site_name\" content=\"Digital Leaders\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/digitalleadersprogramme\" \/>\n<meta property=\"article:published_time\" content=\"2020-10-21T16:20:28+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2020-10-21T17:01:02+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/digileaders.com\/wp-content\/uploads\/2020\/10\/pexels-thisisengineering-3862383-e1603297073137.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"800\" \/>\n\t<meta property=\"og:image:height\" content=\"534\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Louise Westcott\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"A new normal - How will the tech sector continue to support public services in a post-COVID world?\" \/>\n<meta name=\"twitter:description\" content=\"John McMahon, IEG4 explores how Interconnected digital \u2018engines\u2019 that provide common functions are the future of local government service delivery.\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/digileaders.com\/wp-content\/uploads\/2020\/10\/pexels-thisisengineering-3862383-e1603297073137.jpg\" \/>\n<meta name=\"twitter:creator\" content=\"@DigiLeaders\" \/>\n<meta name=\"twitter:site\" content=\"@DigiLeaders\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Louise Westcott\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/digileaders.com\/a-new-normal-how-will-the-tech-sector-continue-to-support-public-services-in-a-post-covid-world\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/digileaders.com\/a-new-normal-how-will-the-tech-sector-continue-to-support-public-services-in-a-post-covid-world\/\"},\"author\":{\"name\":\"Louise Westcott\",\"@id\":\"https:\/\/digileaders.com\/#\/schema\/person\/50d407d47f6db15304462e27d166bef1\"},\"headline\":\"A new normal – How will the tech sector continue to support public services in a post-COVID world?\",\"datePublished\":\"2020-10-21T16:20:28+00:00\",\"dateModified\":\"2020-10-21T17:01:02+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/digileaders.com\/a-new-normal-how-will-the-tech-sector-continue-to-support-public-services-in-a-post-covid-world\/\"},\"wordCount\":649,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/digileaders.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/digileaders.com\/a-new-normal-how-will-the-tech-sector-continue-to-support-public-services-in-a-post-covid-world\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/digileaders.com\/wp-content\/uploads\/2020\/10\/pexels-thisisengineering-3862383-e1603297073137.jpg\",\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/digileaders.com\/a-new-normal-how-will-the-tech-sector-continue-to-support-public-services-in-a-post-covid-world\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/digileaders.com\/a-new-normal-how-will-the-tech-sector-continue-to-support-public-services-in-a-post-covid-world\/\",\"url\":\"https:\/\/digileaders.com\/a-new-normal-how-will-the-tech-sector-continue-to-support-public-services-in-a-post-covid-world\/\",\"name\":\"A new normal - How will the tech sector continue to support public services in a post-COVID world? | Digital Leaders\",\"isPartOf\":{\"@id\":\"https:\/\/digileaders.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/digileaders.com\/a-new-normal-how-will-the-tech-sector-continue-to-support-public-services-in-a-post-covid-world\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/digileaders.com\/a-new-normal-how-will-the-tech-sector-continue-to-support-public-services-in-a-post-covid-world\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/digileaders.com\/wp-content\/uploads\/2020\/10\/pexels-thisisengineering-3862383-e1603297073137.jpg\",\"datePublished\":\"2020-10-21T16:20:28+00:00\",\"dateModified\":\"2020-10-21T17:01:02+00:00\",\"description\":\"John McMahon, IEG4 explores how Interconnected digital \u2018engines\u2019 that provide common functions are the future of local government service delivery.\",\"breadcrumb\":{\"@id\":\"https:\/\/digileaders.com\/a-new-normal-how-will-the-tech-sector-continue-to-support-public-services-in-a-post-covid-world\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/digileaders.com\/a-new-normal-how-will-the-tech-sector-continue-to-support-public-services-in-a-post-covid-world\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/digileaders.com\/a-new-normal-how-will-the-tech-sector-continue-to-support-public-services-in-a-post-covid-world\/#primaryimage\",\"url\":\"https:\/\/digileaders.com\/wp-content\/uploads\/2020\/10\/pexels-thisisengineering-3862383-e1603297073137.jpg\",\"contentUrl\":\"https:\/\/digileaders.com\/wp-content\/uploads\/2020\/10\/pexels-thisisengineering-3862383-e1603297073137.jpg\",\"width\":800,\"height\":534,\"caption\":\"woman using a tablet device\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/digileaders.com\/a-new-normal-how-will-the-tech-sector-continue-to-support-public-services-in-a-post-covid-world\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/digileaders.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"A new normal – How will the tech sector continue to support public services in a post-COVID world?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/digileaders.com\/#website\",\"url\":\"https:\/\/digileaders.com\/\",\"name\":\"Digital Leaders\",\"description\":\"We Lead Transformation\",\"publisher\":{\"@id\":\"https:\/\/digileaders.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/digileaders.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/digileaders.com\/#organization\",\"name\":\"Digital Leaders\",\"url\":\"https:\/\/digileaders.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/digileaders.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/digileaders.com\/wp-content\/uploads\/2016\/07\/Digital-Leaders\u00ae-logo.jpg\",\"contentUrl\":\"https:\/\/digileaders.com\/wp-content\/uploads\/2016\/07\/Digital-Leaders\u00ae-logo.jpg\",\"width\":3000,\"height\":2992,\"caption\":\"Digital Leaders\"},\"image\":{\"@id\":\"https:\/\/digileaders.com\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/digitalleadersprogramme\",\"https:\/\/x.com\/DigiLeaders\",\"https:\/\/www.linkedin.com\/groups\/6527637\/\",\"https:\/\/www.youtube.com\/channel\/UCK1pUziPGg9J8R1S0FhBgiQ\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/digileaders.com\/#\/schema\/person\/50d407d47f6db15304462e27d166bef1\",\"name\":\"Louise Westcott\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/digileaders.com\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/8269a87a68787a5652e9bbbd9e81282f6d74f763288a3268a2e3277baf66c40d?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/8269a87a68787a5652e9bbbd9e81282f6d74f763288a3268a2e3277baf66c40d?s=96&d=mm&r=g\",\"caption\":\"Louise Westcott\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"A new normal - How will the tech sector continue to support public services in a post-COVID world? | Digital Leaders","description":"John McMahon, IEG4 explores how Interconnected digital \u2018engines\u2019 that provide common functions are the future of local government service delivery.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/digileaders.com\/a-new-normal-how-will-the-tech-sector-continue-to-support-public-services-in-a-post-covid-world\/","og_locale":"en_GB","og_type":"article","og_title":"A new normal - How will the tech sector continue to support public services in a post-COVID world?","og_description":"John McMahon, IEG4 explores how Interconnected digital \u2018engines\u2019 that provide common functions are the future of local government service delivery.","og_url":"https:\/\/digileaders.com\/a-new-normal-how-will-the-tech-sector-continue-to-support-public-services-in-a-post-covid-world\/","og_site_name":"Digital Leaders","article_publisher":"https:\/\/www.facebook.com\/digitalleadersprogramme","article_published_time":"2020-10-21T16:20:28+00:00","article_modified_time":"2020-10-21T17:01:02+00:00","og_image":[{"width":800,"height":534,"url":"https:\/\/digileaders.com\/wp-content\/uploads\/2020\/10\/pexels-thisisengineering-3862383-e1603297073137.jpg","type":"image\/jpeg"}],"author":"Louise Westcott","twitter_card":"summary_large_image","twitter_title":"A new normal - How will the tech sector continue to support public services in a post-COVID world?","twitter_description":"John McMahon, IEG4 explores how Interconnected digital \u2018engines\u2019 that provide common functions are the future of local government service delivery.","twitter_image":"https:\/\/digileaders.com\/wp-content\/uploads\/2020\/10\/pexels-thisisengineering-3862383-e1603297073137.jpg","twitter_creator":"@DigiLeaders","twitter_site":"@DigiLeaders","twitter_misc":{"Written by":"Louise Westcott","Estimated reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/digileaders.com\/a-new-normal-how-will-the-tech-sector-continue-to-support-public-services-in-a-post-covid-world\/#article","isPartOf":{"@id":"https:\/\/digileaders.com\/a-new-normal-how-will-the-tech-sector-continue-to-support-public-services-in-a-post-covid-world\/"},"author":{"name":"Louise Westcott","@id":"https:\/\/digileaders.com\/#\/schema\/person\/50d407d47f6db15304462e27d166bef1"},"headline":"A new normal – How will the tech sector continue to support public services in a post-COVID world?","datePublished":"2020-10-21T16:20:28+00:00","dateModified":"2020-10-21T17:01:02+00:00","mainEntityOfPage":{"@id":"https:\/\/digileaders.com\/a-new-normal-how-will-the-tech-sector-continue-to-support-public-services-in-a-post-covid-world\/"},"wordCount":649,"commentCount":0,"publisher":{"@id":"https:\/\/digileaders.com\/#organization"},"image":{"@id":"https:\/\/digileaders.com\/a-new-normal-how-will-the-tech-sector-continue-to-support-public-services-in-a-post-covid-world\/#primaryimage"},"thumbnailUrl":"https:\/\/digileaders.com\/wp-content\/uploads\/2020\/10\/pexels-thisisengineering-3862383-e1603297073137.jpg","inLanguage":"en-GB","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/digileaders.com\/a-new-normal-how-will-the-tech-sector-continue-to-support-public-services-in-a-post-covid-world\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/digileaders.com\/a-new-normal-how-will-the-tech-sector-continue-to-support-public-services-in-a-post-covid-world\/","url":"https:\/\/digileaders.com\/a-new-normal-how-will-the-tech-sector-continue-to-support-public-services-in-a-post-covid-world\/","name":"A new normal - How will the tech sector continue to support public services in a post-COVID world? | Digital Leaders","isPartOf":{"@id":"https:\/\/digileaders.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/digileaders.com\/a-new-normal-how-will-the-tech-sector-continue-to-support-public-services-in-a-post-covid-world\/#primaryimage"},"image":{"@id":"https:\/\/digileaders.com\/a-new-normal-how-will-the-tech-sector-continue-to-support-public-services-in-a-post-covid-world\/#primaryimage"},"thumbnailUrl":"https:\/\/digileaders.com\/wp-content\/uploads\/2020\/10\/pexels-thisisengineering-3862383-e1603297073137.jpg","datePublished":"2020-10-21T16:20:28+00:00","dateModified":"2020-10-21T17:01:02+00:00","description":"John McMahon, IEG4 explores how Interconnected digital \u2018engines\u2019 that provide common functions are the future of local government service delivery.","breadcrumb":{"@id":"https:\/\/digileaders.com\/a-new-normal-how-will-the-tech-sector-continue-to-support-public-services-in-a-post-covid-world\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/digileaders.com\/a-new-normal-how-will-the-tech-sector-continue-to-support-public-services-in-a-post-covid-world\/"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/digileaders.com\/a-new-normal-how-will-the-tech-sector-continue-to-support-public-services-in-a-post-covid-world\/#primaryimage","url":"https:\/\/digileaders.com\/wp-content\/uploads\/2020\/10\/pexels-thisisengineering-3862383-e1603297073137.jpg","contentUrl":"https:\/\/digileaders.com\/wp-content\/uploads\/2020\/10\/pexels-thisisengineering-3862383-e1603297073137.jpg","width":800,"height":534,"caption":"woman using a tablet device"},{"@type":"BreadcrumbList","@id":"https:\/\/digileaders.com\/a-new-normal-how-will-the-tech-sector-continue-to-support-public-services-in-a-post-covid-world\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/digileaders.com\/"},{"@type":"ListItem","position":2,"name":"A new normal – How will the tech sector continue to support public services in a post-COVID world?"}]},{"@type":"WebSite","@id":"https:\/\/digileaders.com\/#website","url":"https:\/\/digileaders.com\/","name":"Digital Leaders","description":"We Lead Transformation","publisher":{"@id":"https:\/\/digileaders.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/digileaders.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/digileaders.com\/#organization","name":"Digital Leaders","url":"https:\/\/digileaders.com\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/digileaders.com\/#\/schema\/logo\/image\/","url":"https:\/\/digileaders.com\/wp-content\/uploads\/2016\/07\/Digital-Leaders\u00ae-logo.jpg","contentUrl":"https:\/\/digileaders.com\/wp-content\/uploads\/2016\/07\/Digital-Leaders\u00ae-logo.jpg","width":3000,"height":2992,"caption":"Digital Leaders"},"image":{"@id":"https:\/\/digileaders.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/digitalleadersprogramme","https:\/\/x.com\/DigiLeaders","https:\/\/www.linkedin.com\/groups\/6527637\/","https:\/\/www.youtube.com\/channel\/UCK1pUziPGg9J8R1S0FhBgiQ"]},{"@type":"Person","@id":"https:\/\/digileaders.com\/#\/schema\/person\/50d407d47f6db15304462e27d166bef1","name":"Louise Westcott","image":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/digileaders.com\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/8269a87a68787a5652e9bbbd9e81282f6d74f763288a3268a2e3277baf66c40d?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/8269a87a68787a5652e9bbbd9e81282f6d74f763288a3268a2e3277baf66c40d?s=96&d=mm&r=g","caption":"Louise Westcott"}}]}},"_links":{"self":[{"href":"https:\/\/digileaders.com\/wp-json\/wp\/v2\/posts\/31482","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/digileaders.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/digileaders.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/digileaders.com\/wp-json\/wp\/v2\/users\/51"}],"replies":[{"embeddable":true,"href":"https:\/\/digileaders.com\/wp-json\/wp\/v2\/comments?post=31482"}],"version-history":[{"count":0,"href":"https:\/\/digileaders.com\/wp-json\/wp\/v2\/posts\/31482\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/digileaders.com\/wp-json\/wp\/v2\/media\/31483"}],"wp:attachment":[{"href":"https:\/\/digileaders.com\/wp-json\/wp\/v2\/media?parent=31482"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}