A culture shift has emerged from the 2020 pandemic, nurtured by communications from governments, mostly onscreen. For example, in the UK, the \u201chands, face, space\u201d message has, within a year, changed most people\u2019s behaviour, perhaps permanently \u2013 it is too early to tell.<\/p>\n
This paper asks whether\u00a0government onscreen communications could invoke an equally huge culture shift in society<\/strong>\u00a0to tackle the climate emergency and ecological crises.<\/p>\n In the first instance, much of the success of the \u201chands, face, space<\/em>\u201d slogan can be attributed to its communication via television, press briefings, and social campaigns \u2013 a proven medium that can be utilised to transform to a sustainable society.<\/p>\n Secondly, the notion of embedding a culture shift in mainstream media, in order to protect nature, is described by the Zero Carbon Britain report (CAT, 2019) as one way or \u2018wicked solution\u2019 to urgently address the \u2018wicked problem\u2019 of ecological collapse. Since storytelling has been employed effectively throughout human history to convey information and to influence people (Stibbe, 2020), the culture shift aims to\u00a0engage the arts to create positive narratives<\/strong>\u00a0(fiction or non-fiction) on screen, in film, advertisements, and in TV soap operas, to help people visualise a positive, prosperous and eco-friendly future to which they can contribute. These narratives move away from the consumerist \u2018beautiful car, beautiful man\u2019 persuasions to environmentally responsible storytelling (CAT, 2019).<\/p>\n A positive story set in 2030 is demonstrated by Greenpeace New Zealand (2020): \u201cEverywhere you look, nature is thriving. \u2026 Thinking back, you didn\u2019t believe it was even possible for things to turn around as quickly as they did<\/em>.\u201d<\/p>\n Finally, there is another form of onscreen communication that can be exploited. People must interact with government on screen to access services.\u00a0The purpose of this paper is to discuss the potential of non-fictional or fictional stories, and pathways to participate or \u2018signposts to action\u2019, as components of standard government online services<\/strong>, to mobilise people to value nature and protect the living earth, as unwaveringly as we protect our own children. In the moment when they interact with government online, will many more people be inspired to take up cycling, join a local land army or city farm project, engage in civic decision-making, or lobby political representatives?<\/p>\n The question is relevant because in Western society many areas of personal and professional life require decision-making and obligatory administration in a digital on-screen environment (Weinmann et al., 2016), and most government services are now presented on screen (the author\u2019s profession). Millions of people worldwide must interact with government online, for example, at least once per year to renew their car tax, millions more to apply for any kind of benefit such as child benefit, and all citizens should when they change address or register to vote.<\/p>\n Transforming to a sustainable society requires millions of people to act urgently (CAT, 2019). It seems imperative to the author to make it easy for them to do so.\u00a0Hoping for and burdening individuals and businesses to first imagine, then investigate and then sign up to whatever they can do to contribute will take forever, and we have run out of time<\/strong>.<\/em>\u00a0We need millions of people acting now, and all non-essential jobs should shift towards essential work. Now. Once again, the scale of labour shift required to protect, restore and fund nature is apparently equivalent to WWII and the moon race projects rolled into one (see\u00a0this blog post<\/strong><\/a>).<\/p>\n The discussion targets not only individuals, but also business owners, a central group for transformation, (Sukdev, 2012) who also make decisions based on personal values and local place identity (Kaesehage, Leyshon, Caseldine, 2014). Of course, national governments are central to a culture shift, just as they have been in the pandemic.<\/p>\n <\/p>\n Where traditional methods to motivate eco-friendly behaviour are considered difficult and costly (Henkel et al., 2019), the media has been found to be an essential tool to promote and induce pro-environmental behaviour (Huang, 2016). Another recent approach, \u2018digital nudging\u2019, also looks promising (Henkel et al., 2019).<\/p>\n A \u201cnudge\u201d is a term stemming from behavioural economics that describes a technique to guide people, through subtle choice alterations, to take desired actions (Oliver, 2013). They are now commonly used in government policy to influence economically beneficial choices for example, to save for retirement and pay taxes on time (Halpern, Sanders, 2016). In another setting, people might be guided to choose certain foods if they are placed on the centre shelf in a supermarket (Dunt, 2014).<\/p>\n Nudges are deemed an effective approach to influence behaviour provided they have specific aims for target demographics (Grillia, Curtisa, 2019, Andersson, 2019). Government nudges also have strong European citizen support (Reisch, Sunstein, 2016) but only if stripped of political or partisan cues which otherwise are subject to ethical judgements (Tannenbaum, Fox, Rogers, 2017).<\/p>\n Digital<\/em>\u00a0nudges use various communication technologies and user-interface elements in digital choice environments to guide people to take desired actions<\/strong>\u00a0(Weinmann et al., 2016, Henkel et al., 2019). They are a promising approach in contexts such as emergency and disaster communication via social media (Mirbabaie et al., 2020) and sustainable travel decision-making (Andersson, 2019). In addition, most users i.e. the consumers involved, were positive about digital nudging in a private enterprise setting (Andersson, 2019).<\/p>\n In relation to sustainability, digital nudges are effective in nudging people (with a preference for the status quo) to act pro-environmentally (Henkel et al., 2019). Peth et al., (2018) positively tested famers\u2019 distance-to-water compliance using a game device and nudge that included information and pictures about the environmental damage caused by nitrogen run-off.<\/p>\n A nudge appears to\u00a0unconsciously<\/em>\u00a0guide\u00a0<\/em>and can be portrayed as mind control<\/strong>\u00a0(Dunt, 2014). For example, a setting that defaults to an added tip when paying in a restaurant was found successful \u2013 the customer had to actively choose not to tip (Weinmann et al., 2016).<\/p>\n <\/p>\n Oliver (2013) argues that government interventions to prevent harm and negative externalities should be more overt, and that covert nudges do not fulfil this need and might be deemed democratically unethical.<\/p>\n The author introduces an alternative concept to nudges:\u00a0pathways to participation or \u2018signposts to action\u2019<\/strong>. Signposts are defined here as more obvious presentations of or links to stories (videos, articles) and invitations to participate \u2013\u00a0these could be deemed to\u00a0inspire<\/em>\u00a0and\u00a0<\/strong>encourage<\/strong>,<\/em>\u00a0rather than guide, people to consciously contribute to the ecological emergency effort.<\/p>\n No literature could be found to explain or explore their use in the government digital arena for sustainability purposes, although they are used in other contexts, most research having been carried out in off-line or private contexts (Weinmann et al., 2016).<\/p>\n In addition, there is little research on how effective government apps are on citizen \u2018compliance\u2019, however\u00a0better government-citizen digital interaction can influence compliance<\/strong>\u00a0(Wang et al., 2020) and the Cabinet Office Behavioural Insights Team (2012) found that, in a citizen compliance study, physically \u201cmaking it easy\u201d for people to respond, such as pre-filling forms with known information,\u00a0had the strongest positive effect on persuading people<\/strong>\u00a0to comply with tax requirements. Strikingly, the trial brought in \u00a3160m of tax debt within only 6 weeks of the trial period (Cabinet Office, 2012).<\/p>\n Peterson (2001) argues for a \u2018lived ethic\u2019 to connect people with nature so that they can make moral decisions\u00a0more easily<\/em>.\u00a0Drawing on people\u2019s significant emotional ties with their\u00a0local<\/em>\u00a0environment<\/strong>, using ecologically contextual narratives,\u00a0helps them understand and evolve their own values towards the natural world<\/strong>, such that protecting nature becomes part of everyday life and something to be proud of \u2013 liveable, understandable and practicable, in their own community. Narratives for sea-side residents might cover, say, \u2018plastic soup for lunch\u2019 causing sea-life sickness. In addition,\u00a0positive<\/em>\u00a0stories related to people\u2019s values and sense of place (Arnold, 2017, Kaesehage et al., 2019), and connecting people with nature are effective in motivating environmentally responsible behaviour (Zylstra, Knight, Esler, Le Grange, 2014).<\/p>\n \u00a0<\/strong><\/p>\n Encouraging sustainable behaviour as a government intervention via digital signposts can be considered a new application of storytelling and invitation.<\/p>\n Renewing one\u2019s car tax is presented as an online UK government service. At the time of writing, the only link appearing on the page directs the reader to Brexit information. The author could find no pathways to pro-environmental action options on government pages. Natural England, tells the reader about Brexit and a tree planting project without any help for people to participate. The author imagines that, on the car tax renewal page, the image or video of a long dress wearer on a tricycle with Birmingham Big Bikes (Ashden, 2017) would grab the attention of people who consider bicycles too difficult or unsuitable for them to attempt cycling, and so sign up,\u00a0easily<\/em>\u00a0on the same page, immediately, for free cycling lessons and a bike.<\/p>\n Making it as easy as technically possible could persuade more people to take action on climate change, especially given the speed at which this tactic worked in tax collection. The author\u2019s observation is that it is easy to donate to charities on-line via advertisements but burdensome to find stories about local city farms, or to sign up to participate with an eco-friendly land army.<\/p>\n There is a reservation in that conditions must be right for people to act, with time, physical and mental capacity being necessary (Aponte, 2020) which, in itself, supports the argument to make engaging in action as easy as technology will allow, to increase take-up and\u00a0embed environmental responsibility into everyday culture and society<\/strong>, just as recycling has taken hold in society through provision of bins and waste collection.<\/p>\n Making it convenient for people to absorb stories and pursue on-screen suggestions when they interact with government is likely to be successful, given evidence around people\u2019s responses to experiments in other contexts (Cabinet Office, 2012, Mirbabaie et al, 2020), along with the knowledge that pro-environmental behaviours contribute to well-being \u2013 such an important ambition in the wake of the pandemic \u2013 and invoke further pro-environmental behaviour (Zawadzki, Steg, Bouman, 2020).<\/p>\n Changing the digital \u2018face\u2019 of government will require engaging with government decision-makers<\/strong>. The UK\u2019s standards body is Government Digital Service (GDS) which appears to set service standards without referral to higher levels of government; GDS is guided by its advisory board, a steering group and an advisory group (GDS, 2021). If this is the case, engaging with GDS should be relatively straightforward.<\/p>\n <\/p>\n Stories and signposts, triggered from government media, look to be a promising contribution to culture shift<\/strong>, especially where government digital service design is governed by a standards body in some countries, and where those same countries have declared a climate emergency.<\/p>\n The concepts explored could be extended beyond individual behaviour to other layers of decision-making, for example, helping local authorities to choose local and sustainable businesses and suppliers.<\/p>\n There may be many questions over what government should and should not encourage people to do but\u00a0the coronavirus pandemic has set a precedent in just how quickly and effectively the public can be mobilised to act in an emergency<\/strong>, just as they were in wartime, which highlights the importance of considering the topic of this paper.<\/p>\n Further research could test effectiveness of stories and signposts in a government setting, and ethical judgements to avoid unintended consequences. Analysis could measure acceleration, as well as impact, feedback loops, and co-benefits using a sample set of eco-friendly projects.\u00a0If benefits outweigh the relatively inexpensive cost of digital solutions, the analysis would support a policy implication to require pro-environmental action signposts on all government digital service pages.<\/em><\/strong><\/p>\n Originally posted here:<\/a><\/p>\nEvidence of existing solutions<\/h3>\n
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