{"id":33696,"date":"2022-07-13T13:45:52","date_gmt":"2022-07-13T12:45:52","guid":{"rendered":"https:\/\/digileaders.com\/?p=33696"},"modified":"2022-07-13T14:18:59","modified_gmt":"2022-07-13T13:18:59","slug":"nurses-and-digital-staff-are-the-winners-not-just-the-digital-team","status":"publish","type":"post","link":"https:\/\/digileaders.com\/nurses-and-digital-staff-are-the-winners-not-just-the-digital-team\/","title":{"rendered":"Nurses and digital staff are the winners, NOT just the digital team"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">In June 2022 the nurses and digital staff across Midlands Partnership NHS Foundation Trust (MPFT) were delighted to win both the Digital Leaders100 digital skills\/talent initiative of the year award and the overall Digital Leaders 100 award.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In the first eight words of that first sentence is the clue to why we might have been winners.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3>Who does the work?<span style=\"font-weight: 400;\">\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Yes, the digital teams had to do the digitisation. The digital teams had to build the forms that used to be dog-eared paper. The digital teams had to configure and allocate the tablet devices that used to be yellow folders. The digital teams had to train staff where previously all of our nurses knew how to fill out the paperwork. The digital team had to find the budget for the transformation.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But nothing would have happened if it wasn\u2019t for our nurses and the way we worked as a team.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Nurses and digital staff are the winners, NOT just the digital team.<\/span><\/p>\n<h3><b><br \/>\n<\/b>Co-design and collaboration<\/h3>\n<p><span style=\"font-weight: 400;\">We digitised 700 nurses in a little over 12-months of concerted effort with a limited team already fatigued by our response to COVID. But imagine how long it would have taken for all of the work we did without the fundamental co-design and collaboration with our nursing teams and service managers. We\u2019d be nowhere near the levels of adoption of where we are today.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">At every step of the journey we weren\u2019t a separate digital team and a nursing team. We were a single transformation team.\u00a0<\/span><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Forms were co-designed and tested seamlessly between digital staff and nurses<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Tablet devices were sourced and tested, and new devices procured based on nursing feedback e.g., we procured cases and keyboards to meet operational needs<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><span style=\"font-weight: 400;\">Training wasn\u2019t done remotely via Standard Operating Procedure documents and videos (although these exist), it was done face to face, on site in the care environment to really help each individual feel comfortable with the new approach and confident in the use of the digital solutions offered<\/span><\/li>\n<\/ul>\n<h3>Old school<\/h3>\n<p><span style=\"font-weight: 400;\">I imagine that lots of you that are taking the time to read this blog are already digital leaders and interested in the same areas of digital transformation. You read co-design and probably think I\u2019m stating the obvious. But you\u2019d be surprised how often we tend to fall into the trap of being sent a request then \u201cgoing away and doing something\u201d. When we do, it takes time, and inevitably when we think we\u2019re ready with what we\u2019ve built, we nearly always don\u2019t get it quite right first time. This leads to delays, or worse, wobbly go-lives with dissatisfied and disengaged staff.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">There\u2019s a few reasons why this lack of co-design and collaborative development continues to happen, and it takes a real concerted effort to avoid.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Across any sector, there\u2019s been a well embedded way of doing things. If it\u2019s IT, get the IT team to fix it, sort it, do it. If the IT problem is still present after this, it\u2019s the IT team\u2019s fault. <\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">This approach is often reinforced by staff and managers of all levels across any organisation, and it\u2019s completely the wrong thing to do. Staff shouldn\u2019t throw the whole problem to the digital team to be resolved in isolation, and digital leaders and teams shouldn\u2019t take on 100% of the burden.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Just this week I was personally asked to sort a faulty monitor in an unrelated exec office moments before presenting the digital strategy at regional board level. It\u2019s like asking the director of estates to fix the leaky tap before the board meeting! This perception of IT being solely IT\u2019s business has to change, and that\u2019s what we\u2019re doing across MPFT.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3>Digital Transformation is the responsibility of everybody<\/h3>\n<p><span style=\"font-weight: 400;\">The onus isn\u2019t just on digital leaders to ensure co-design, it\u2019s on ALL leaders. I firmly believe that in the next 10 years we shouldn\u2019t be talking about DIGITAL transformation, it\u2019s just transformation. In a decade\u2019s time you won\u2019t be able to transform anything without digital and \u2013 to be frank \u2013 you can\u2019t transform much without some form of digital right now. As such, everybody that can, should be making a concerted effort to be more aware and more capable of digital. It\u2019s a fundamental tool of most jobs.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">So, when it comes to ensuring that transformation is successful, we need digital leaders to ensure engagement, understanding and shared priorities are in place. It\u2019s obvious. Of course we do! Digital leadership 101. But we <\/span><i><span style=\"font-weight: 400;\">also<\/span><\/i><span style=\"font-weight: 400;\"> require all service leaders and staff of all disciplines and seniority levels to have as equal responsibility for engagement, understanding and shared prioritisation. From strategic to operational level.\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To drive a car, you don\u2019t need to know how to fix it, but you do need to be supported and trained \u2013 sometimes for years \u2013 before you can drive it confidently and on your own. The same is true for digital. When we\u2019re co-designing, we\u2019re not expecting staff and managers to come up with robust coding solutions or recommendations on the appropriate integration standards of our systems (to fix the car), but it is essential that they train and use the digital solutions and give feedback; sharing the responsibility of making improvements (to drive the car).\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Furthermore, business requirements need to be jointly understood and clearly articulated, and ambitions and priorities jointly agreed. I\u2019ve ensured that when there\u2019s a capacity problem within IT, it\u2019s not just that \u201cthe digital team that haven\u2019t responded\u201d. We share the issue, address the finite resource we have to transform collectively and make shared decisions on what elements of the digital transformation journey need to be done before others.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3>Transformation success<\/h3>\n<p><span style=\"font-weight: 400;\">For our nursing digitisation, we collectively felt the pain and the pressure of the lows, and we\u2019ve collectively shared and celebrated the highs.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It\u2019s taken a lot of hard work, and the journey is still ongoing, but I\u2019m beginning to see a change in the culture of everyone involved with our digital strategy and digital transformation journey. The more we work on this collectively, the more we co-design, collaborate and share our digital transformation as a collective multi-disciplinary team, the more successful we will be at realising the benefits of transformational change at pace.<\/span><\/p>\n<hr \/>\n<p style=\"text-align: center;\"><span class=\"btn-container\"><a class=\"btn btn-md btn-primary\" href=\"https:\/\/digileaders.com\/insights\/\">More thought leadership <i class=\"far fa-caret-right\"><\/i><\/a><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>In June 2022 the nurses and digital staff across Midlands Partnership NHS Foundation Trust (MPFT) were delighted to win both the Digital Leaders100 digital skills\/talent initiative of the year award and the overall Digital Leaders 100 award.\u00a0 In the first eight words of that first [&hellip;]<\/p>\n","protected":false},"author":51,"featured_media":33702,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"class_list":["post-33696","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","topic-innovation","topic-tech-for-good","topic-transformation"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Nurses and digital staff are the winners, NOT just the digital team | Digital Leaders<\/title>\n<meta name=\"description\" content=\"In June 2022 the nurses and digital staff across Midlands Partnership NHS Foundation Trust (MPFT) were delighted to win both the Digital Leaders100 digital skills\/talent initiative of the year award and the overall Digital Leaders 100 award\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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