{"id":33842,"date":"2022-09-16T10:32:59","date_gmt":"2022-09-16T09:32:59","guid":{"rendered":"https:\/\/digileaders.com\/?p=33842"},"modified":"2023-07-24T16:49:40","modified_gmt":"2023-07-24T15:49:40","slug":"data-cloud-and-skills-are-key-to-maintaining-public-sector-agility-post-pandemic","status":"publish","type":"post","link":"https:\/\/digileaders.com\/data-cloud-and-skills-are-key-to-maintaining-public-sector-agility-post-pandemic\/","title":{"rendered":"Data, cloud and skills are key to maintaining Public Sector agility post-pandemic"},"content":{"rendered":"<p><i><span style=\"font-weight: 400;\">During the pandemic, the Public Sector proved it can move fast in a crisis. Data-sharing, cloud adoption and new approaches to skills can all play a part in maintaining the pace of delivery.<\/span><\/i><\/p>\n<p><span style=\"font-weight: 400;\">A furlough scheme rolled out in less than a month. A nationwide vaccination programme set in motion faster than any other country. Faced with the existential threat of a global pandemic, the UK Public Sector moved with unprecedented speed to protect people\u2019s lives and livelihoods.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Now that the worst of the pandemic is behind us, can \u2013 and should \u2013 the Public Sector maintain that pace of innovation and delivery? And if so, what needs to change on the technology front to keep government firing permanently on all cylinders?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">I was delighted to have the opportunity to discuss these topics with Charlie Boundy, Head of Data Science at the Department for Work and Pensions (<\/span><a href=\"https:\/\/careers.dwp.gov.uk\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">DWP<\/span><\/a><span style=\"font-weight: 400;\">), during a fireside chat at the <\/span><a href=\"https:\/\/digileaders.com\/innovation-conference\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">4<\/span><span style=\"font-weight: 400;\">th<\/span><span style=\"font-weight: 400;\"> Annual Public Sector Innovation Conference<\/span><\/a><span style=\"font-weight: 400;\"> organised by Digital Leaders.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We spoke about the role of data, cloud, AI and skills in enabling the Public Sector to respond quickly to foreseen and unexpected challenges. Here are my five takeaways:<\/span><\/p>\n<p>&nbsp;<\/p>\n<ol>\n<li>\n<h3>Government must stay nimble to address new and serious threats<\/h3>\n<\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">The biggest threats posed by the pandemic have receded, but that doesn\u2019t mean government can rest easy. There are very serious issues that need tackling now \u2013 the unfolding energy crisis, the impacts of the war in Ukraine, and the rumbling undercurrent of the climate crisis.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Charlie voiced some optimism that government would not retreat into \u201crisk-averse silos\u201d following the pandemic and leave organisations on the back foot in meeting these challenges. From our work across various Public and Private Sector organisations, I see there is a risk but with some encouraging trends. We\u2019ve found that citizens are now more open to sharing their data with the NHS, for example, as they can see there is a benefit to improving their wellbeing.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<ol start=\"2\">\n<li>\n<h3>Data sharing is key to agility and responsiveness \u2013 but barriers remain<\/h3>\n<\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">But while individuals are becoming more amenable to their data being shared between providers of public services if it\u2019s in their interests, a resistance to data-sharing across government departments remains.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">At DWP, like most departments, data sharing initiatives tend to be bilateral and agreed individually between specific departments. While there are frequent explorations around broader data sharing platforms (like data lakes or data exchanges), an abundance of caution \u2013 not to mention challenges around interoperability \u2013 means they\u2019re not yet widely adopted.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">According to Charlie, narrow legal gateways hamper the deployment of initiatives that could make things materially better for many people across the country. Where two or more departments have a need to collaborate over different sectors, locations or disadvantaged groups for example, this needs complicated legal workarounds at best.<\/span><\/p>\n<p>&nbsp;<\/p>\n<ol start=\"3\">\n<li>\n<h3>Cloud is essential for data sharing, and acceptance is growing<\/h3>\n<\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">Much of the caution surrounding data sharing is a continued reluctance (in some departments) to move data to the cloud, where it can more easily be made discoverable and accessible. Anxiety ranges from a fear of vendor lock-in to concerns around data security and compliance.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But these worries are dissipating. At Cognizant we are seeing the UK Public Sector shift towards embracing cloud, and Charlie says DWP have also overcome its initial cloud-scepticism. (The key, he says, was to \u201clock a CIO and other risk management folks into a room\u201d to thrash out a commitment.) The reluctance was understandable as DWP handles very sensitive personal data, but the billions of dollars the hyperscalers invest in security mean data is as safe in the cloud as it possibly could be.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">That\u2019s why, Charlie says, it also makes sense to think in terms of being cloud-native rather than seeing cloud as a data centre. Building for the cloud means government can take full advantage of those layers of security, as well as the advanced analytics and data management capabilities of public cloud platforms. And as the hyperscalers realise they\u2019re forming the \u201cbackbone of transactional government\u201d, Charlie believes that we\u2019ll see them needing to work together more closely to ensure interoperability between their platforms.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<ol start=\"4\">\n<li>\n<h3>AI will deliver value only when the data and ethics frameworks are right<\/h3>\n<\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">As DWP\u2019s Head of Data Science, you would expect Charlie Boundy to have an opinion or two on AI in government. And he does \u2013 including the fact that AI is not a very useful term. \u201cIn some contexts, it\u2019s just used to sell something that really isn\u2019t AI, in others it\u2019s got the broadest possible definition \u2013 some [legal definitions of] algorithms could be any computer program ever written!\u201d\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But in essence, like us at Cognizant, Charlie believes that any government organisation needs to address several factors before embarking on large-scale AI initiatives. For starters, making sure data is the right fit, as it\u2019s usually been gathered for other purposes. Also, being very clear on the ethical basis for the initiative, DWP for example will not be using AI to automate decisions regarding payments. Therefore being as transparent as possible about what the AI is doing, how it\u2019s doing it and why is vital.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This is why we advise our Public Sector clients to focus on modernising data and ensuring unconscious biases are measured and minimised before releasing their AI-based initiatives. Failure to get those foundational elements right risks preserving and deepening harmful biases, rather than transforming public services for the better.<\/span><\/p>\n<p>&nbsp;<\/p>\n<ol start=\"5\">\n<li>\n<h3>A more diverse approach to digital skills is needed<\/h3>\n<\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">Lastly, Charlie invited me to suggest what government could do better in the way it works with partners like Cognizant.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For me, it comes down to looking beyond individual projects and contracts, and thinking more holistically about who\u2019s building the technology, what it\u2019s intended to achieve and who it\u2019s intended to benefit. I believe government needs to widen its net on digital skills, not just because existing talent pools are too small, but because they often don\u2019t reflect the diversity of the UK population.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here at Cognizant, for example, we\u2019re working with <\/span><a href=\"https:\/\/www.codeverse.co.uk\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">CodeVerse<\/span><\/a><span style=\"font-weight: 400;\"> to teach kids from under-represented backgrounds to code and bringing them into Cognizant talent pipeline. Initiatives like this will extend opportunities into groups that have historically been excluded and create a deeper talent pool for government to draw on, in a time of scarce digital skills.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>Thanks to Charlie Boundy and Digital Leaders<\/b><\/p>\n<p><span style=\"font-weight: 400;\">I\u2019d like to extend my thanks to Charlie Boundy for making our fireside chat so interesting \u2013 and to Digital Leaders for bringing us all back together in the real world \u2013 at last \u2013 for an outstanding Public Sector Innovation Conference. If anyone would like to follow up on any topics aired at the conference or in this blog, please do <\/span><a href=\"https:\/\/www.cognizant.com\/us\/en\/about-cognizant\/contact-us\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">get in touch<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<hr \/>\n<p style=\"text-align: center;\"><span class=\"btn-container\"><a class=\"btn btn-md btn-primary\" href=\"https:\/\/digileaders.com\/topic\/digital-skills\/\">Read More Skills &amp; Talent <i class=\"far fa-caret-right\"><\/i><\/a><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>During the pandemic, the Public Sector proved it can move fast in a crisis. Data-sharing, cloud adoption and new approaches to skills can all play a part in maintaining the pace of delivery. A furlough scheme rolled out in less than a month. A nationwide [&hellip;]<\/p>\n","protected":false},"author":51,"featured_media":33843,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"class_list":["post-33842","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","topic-public-sector","topic-cloud","topic-digital-skills"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Data, cloud and skills are key to maintaining Public Sector agility post-pandemic | Digital Leaders<\/title>\n<meta name=\"description\" content=\"During the pandemic, the Public Sector proved it can move fast in a crisis. 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