{"id":33876,"date":"2022-10-04T11:03:30","date_gmt":"2022-10-04T10:03:30","guid":{"rendered":"https:\/\/digileaders.com\/?p=33876"},"modified":"2023-07-17T14:27:23","modified_gmt":"2023-07-17T13:27:23","slug":"why-the-public-sector-needs-to-reprogramme-its-relationship-with-technology","status":"publish","type":"post","link":"https:\/\/digileaders.com\/why-the-public-sector-needs-to-reprogramme-its-relationship-with-technology\/","title":{"rendered":"Why the public sector needs to reprogramme its relationship with technology"},"content":{"rendered":"

A fundamental rethink in the way organisations approach technology can deliver the impact our front line services need now.<\/span><\/p>\n

As we look beyond the pandemic, we\u2019ve got an opportunity to rethink how we reorganise ourselves, our society and our institutions. The world has changed and we need to meet its new challenges in a different way.\u00a0<\/span><\/p>\n

How can we do that by rebooting our use of technology and putting people first?\u00a0<\/span><\/p>\n

We live in a digital age, but too often organisations and institutions still think and behave in an analogue way. <\/span>As Madeleine Albright famously said<\/span><\/a>: \u201cPeople are talking to their governments on 21st century technology\u2026 Governments listen to them on 20th century technology and provide 19th century responses.\u201d\u00a0\u00a0<\/span><\/p>\n

Pouring more money into tech investments in the way we\u2019ve always done won\u2019t necessarily help. In fact, it might make issues worse.\u00a0<\/span><\/p>\n

So how can we recalibrate our approach to technology and people to deliver the changes our front line services need, for the good of future generations?<\/span><\/p>\n

 <\/p>\n

Digital doesn\u2019t just mean the IT department<\/h3>\n

Digital isn\u2019t about a siloed piece of tech or a set of tools. It\u2019s at the cultural core of how modern organisations operate. And it\u2019s increasingly the main way that people access and communicate with services.\u00a0<\/span><\/p>\n

But frustratingly, many institutions still see IT as a separate department within their organisation \u2014 more of an internal service provider than an integral part of all products and services.<\/span><\/p>\n

Investment in digital over the last decade hasn\u2019t fixed this inherent, structural problem. In fact, it often amplifies it. That\u2019s because the siloed approach is still underpinning new, digital programmes which often function separately from the wider organisation and their customers. And this leads to tension between teams as well as inefficiencies in programmes of work.\u00a0<\/span><\/p>\n

In addition, external software services are still frequently bought by people who don\u2019t fully understand the needs of the team they\u2019re being bought for.\u00a0<\/span><\/p>\n

This way of working fosters an ongoing lack of creativity and innovation in terms of how organisations build, buy and use technology. It emphasises sticking rigidly to a plan \u2014 even if that plan is wrong. And it doesn\u2019t allow for changing needs and situations.\u00a0<\/span><\/p>\n

So, what\u2019s the answer?<\/span><\/p>\n

 <\/p>\n

Fuse technology into your organisation\u2019s DNA<\/h3>\n

Firstly, adopt the startup mindset and approach.\u00a0<\/span><\/p>\n

Most startup companies don\u2019t have separate IT departments. Who supplies the technology, who works with it and who delivers technology solutions are all blurred into one. Technology is baked into the DNA and culture of the organisation in a very human centric way.\u00a0<\/span><\/p>\n

To follow this approach, organisations need to move away from traditional executive boards made up of people who don\u2019t have enough of a grasp on what technology can and can\u2019t do.\u00a0<\/span><\/p>\n

Instead, they need Chief Digital Officers (CDOs), Chief Technology Officers (CTOs) and Chief Information Officers (CIOs) \u2014 experts who can create the required conditions to ensure that agility, user centricity, and modern technology thinking is factored into every piece of decision making, and is seen as critical to the success of the organisation\u2019s long term, strategic goals.<\/span><\/p>\n

 <\/p>\n

Build, don\u2019t just buy<\/h3>\n

Secondly, consider building digital solutions internally rather than buying them in to avoid unnecessary constraints and a lack of adaptivity.<\/span><\/p>\n

This is a shift in approach for many organisations because historically, building tech solutions used to be extremely costly. But now, the changing technology landscape and the arrival of new digital tools and infrastructure means it\u2019s easier than ever for an organisation to build, test and deliver their own digital solutions internally. In fact, it\u2019s well documented that the least effort goes into coding and more so in defining and understanding the problem space and where the most value can be added.<\/span><\/p>\n

Bespoke solutions often have an advantage over off the shelf systems as they are designed by and with the people who will ultimately have to use them. And unlike the many constraints found in off the shelf solutions \u2014 which need to cover an extremely broad set of use cases \u2014 they can be made to work in very targeted ways.<\/span><\/p>\n

In the public sector, effective custom built solutions can lead to the fundamental rewiring of how services are delivered and accessed \u2014 with better outcomes for people and society. Good technology is user centred and adaptive to allow organisations to pivot when needed without the need for large scale replacements of underlying technologies.<\/span><\/p>\n

It will also help to alleviate the tech stress that is a constant source of frustration for many public sector employees, who face a daily battle working with systems and software that aren\u2019t fit for purpose.<\/span><\/p>\n

 <\/p>\n

Putting IT at the heart of who we are<\/h3>\n

Ultimately, the success of future digital transformation depends on being adaptive. At the heart of this is the way organisations select, manage and use technology to deliver more value for users, more quickly than ever before.\u00a0<\/span><\/p>\n

Today, technology should underpin and flow through every part of the organisation, what it offers and how it delivers that offering.\u00a0<\/span><\/p>\n

In the public sector, this integrated approach will unlock the full potential and reach of services that govern our lives. It will reshape the society that we live in now, and help us realise who we can be in the future.<\/span><\/p>\n

\n

Read More Tech for Good <\/i><\/a><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

A fundamental rethink in the way organisations approach technology can deliver the impact our front line services need now. As we look beyond the pandemic, we\u2019ve got an opportunity to rethink how we reorganise ourselves, our society and our institutions. 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