{"id":34196,"date":"2023-03-16T10:33:37","date_gmt":"2023-03-16T10:33:37","guid":{"rendered":"https:\/\/digileaders.com\/?p=34196"},"modified":"2023-07-28T15:49:35","modified_gmt":"2023-07-28T14:49:35","slug":"public-sector-innovation-conference-chairs-blog","status":"publish","type":"post","link":"https:\/\/digileaders.com\/public-sector-innovation-conference-chairs-blog\/","title":{"rendered":"Public Sector Innovation Conference – Chair\u2019s Summary"},"content":{"rendered":"

Digital Leaders\u2019 5<\/span>th<\/span> Public Sector Innovation Conference focused on how our public services can innovate using the next generation of emerging technologies, for example AI\/ML, process automation, digital twin, blockchain\/distributed ledger, IoT\/edge computing, geolocation services, AR\/VR, advanced analytics, etc.\u00a0 As DL Chair Sabby Gill<\/strong> pointed out in his opening welcome, the speed at which this \u2018next generation\u2019 wave of technology is developing now demands our \u2018focal attention\u2019. So that\u2019s what we gave it.\u00a0 I thought that this year\u2019s conference was one of the most thoughtful we\u2019ve ever had, and so I\u2019ve divided my summary into some key themes, rather than a chronology of what was said.<\/span><\/p>\n

First, \u2018stuff government is doing\u2019.\u00a0 Paul Scully MP<\/strong>, Minister of State for Digital, opened by detailing some of the current government initiatives aimed at supporting digital innovation: these include the creation of a Department for Science, Innovation and Technology; a government science and technology framework; a Government Office for Technology Transfer; and \u00a320bn in R&D investment. There are certainly some heartening things going on: later in the day, Megan Lee Devlin<\/strong>, COO at CDDO, outlined some sensible activities Cabinet Office is undertaking the reinvigorate government\u2019s \u2018transformation\u2019 programme, including the roadmap, and a skills programme; on the same panel, Dr Shruti Kohli<\/strong>, Head of Data Science (Innovation) at DWP, offered a fascinating insight into how an innovation group in a major government department is actually run on the ground.<\/span><\/p>\n

And \u2013 that \u2018on the ground\u2019 thing: throughout the day, we heard fascinating examples of actual use of every single one of the above emerging technologies \u2018on the ground\u2019 to innovate \u2013 from use of AR\/VR to engage more citizens in their local planning processes, to advanced analytics to triage hospital A&E data to identify potential instances of domestic violence. There\u2019s no doubt at all that lots of innovation using emerging tech is actually happening \u2018out there\u2019.<\/span><\/p>\n

But \u2013 and this is significant \u2013 we have some major ethical questions to think through.\u00a0 Particularly fascinating on ethics was Neil Lawrence<\/strong>, Professor of Machine Learning at University of Cambridge, who drew a sharp distinction between, for example, the ability of large language AI like ChatGPT to <\/span>interpolate <\/span><\/i>based on existing data\/human behaviour, rather than to <\/span>extrapolate <\/span><\/i>(predict with validity).\u00a0 This is because such AI \u201ccannot predict where we have never been\u201d. Neil went on to develop \u2018the great AI fallacy\u2019, namely a tendency to expect the same things from AI as from humans.\u00a0 Human-machine behaviour is much less predictable than machine behaviour, and the trust (also mentioned by Ctrl-Shift\u2019s Liz Brandt<\/strong> and others) needed for the digital economy to work relies on continuing involvement, and accountability, from humans; therefore, any vision of come centralised AI, and supporting processes, would never be trusted by people because it would have no obligation \u2013\u00a0 (paraphrasing Onora O\u2019Neill) since trust and obligation form two sides of the same coin. In this sense, it seems to me that AI cannot, by definition, be ethical in and of itself: we need to include humans at every stage in the process. Perhaps such thinking might help to address Elizabeth Vega<\/strong>\u2019s question to delegates about \u2018what it will take for people to trust and use innovative new services\u2019?<\/span><\/p>\n

Continuing in the ethical vein, Alex Davies Jones MP<\/strong>, Shadow Minister for Technology and the Digital Economy, underlined the need to avoid consolidation of market power around \u2018big tech\u2019, and to address the significant current disparity in access to digital infrastructure around the UK. Such concerns were strongly articulated in our final panel on inclusivity, chaired by Leigh Smyth<\/strong>, Chair of the DPA Community Board, which named digital inclusion as a human right; called for increased investment in \u2018welfare tech\u2019; and in which Leigh cited the startling, and disturbing, statistic that of the 1 in 5 adults with a disability, <\/span>\u00bc have never used the internet at all.<\/span><\/i><\/p>\n

Linked to this ethical theme was the usual theme about skills and culture.\u00a0 However, rather than just bemoaning the lack of digital skills available to government (this is significant: I note that the recent NAO report cites a has been a 20% reduction in digital, data and technology apprenticeships from 800 in October 2021, down to 637 in December 2022; and a 7% increase in government digital, data and technology vacancies – from 3,900 in April 2022, to 4,100 in October 2022), there was a fascinating discussion about government\u2019s mandate to innovate in the first place.\u00a0 Jon McGinty<\/strong>, MD Gloucester City Council and Chair of Local Government Digital, stated that his residents simply would not grant his council the mandate to experiment with scarce public money ahead of much-needed services \u2013 and this concern about where it\u2019s \u2018OK to innovate\u2019 and where not, resonated through many of the subsequent discussions; it became clear that there is more funding, and space, for innovation in central government, for example.<\/span><\/p>\n

Relatedly on local services, our afternoon keynote, Theo Blackwell<\/strong>, CDO for London, underscored the need to \u2018fix the plumbing\u2019 before getting too \u2018boosterish\u2019 about the possibilities of emerging tech.\u00a0 He\u2019s in good company: I note that the majority of the emerging technologies listed on<\/span> Gartner\u2019s Impact Radar 2023<\/span><\/a> are about building the advanced infrastructure that will be needed to run advanced user layers such as AR\/VR, for example.\u00a0 Accordingly, he detailed a number of initiatives London is undertaking to \u2018address the copper legacy\u2019.\u00a0 However, Theo also pointed to the effort that goes into just getting councils to <\/span>collaborate <\/span><\/i>in driving through some of these cross-London infrastructural projects that must surely benefit all of their residents.<\/span><\/p>\n

And this brings me onto the last theme of the day: that the basic twentieth-century, siloed operating model of government is essentially broken.\u00a0 As well as in Theo\u2019s comment, this was very apparent in AWS\u2019 Mike Beaven<\/strong>\u2019s panel, bringing together digital and adult social care specialists from Redbridge and Hackney Councils, where Hackney\u2019s Emma McGowan<\/strong> identified a lack of collaboration as the \u2018biggest barrier to success\u2019.\u00a0 It was felt that boroughs should not be duplicating their digital design teams since in general, \u2018one size usually fits all\u2019 in local government \u2013 but that unfortunately there was little provision for sharing innovation across local public services (although in another panel Katy Armstrong<\/strong> Deputy Director for Digital Service at DLUC had detailed a few helpful initiatives, it was clear that given the national scale of the problem, these were small and underfunded).\u00a0 Finally, it was in Leigh\u2019s panel on inclusivity that it became clear that myriad, largely uncoordinated innovations at local level will never be enough without wholesale change to the collective operating model of local services.\u00a0 We Are Digital\u2019s Matt Adam<\/strong> spoke with passion about the huge social impact of government\u2019s inability to overcome the fissiparous and outdated barriers of organisational demarcation that plague those trying to make a real difference in today\u2019s local services.<\/span><\/p>\n

And there we ended our innovation conference: an unusually full day of high-quality reflections, and discussions, about initiatives, ethics, culture, infrastructure, and collaboration (or barriers preventing collaboration).\u00a0 I was left convinced that society will have a pressing need for many more fora as good as Digital Leader\u2019s in the future, to address these critical problems if our public institutions, and civil society itself, is to survive the unprecedented and current demographic, fiscal, and environmental pressures that our public servants must tackle each and every day.<\/span><\/p>\n

\n

Read More Innovation <\/i><\/a><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

Digital Leaders\u2019 5th Public Sector Innovation Conference focused on how our public services can innovate using the next generation of emerging technologies, for example AI\/ML, process automation, digital twin, blockchain\/distributed ledger, IoT\/edge computing, geolocation services, AR\/VR, advanced analytics, etc.\u00a0 As DL Chair Sabby Gill pointed […]<\/p>\n","protected":false},"author":51,"featured_media":34206,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"class_list":["post-34196","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","topic-public-sector","topic-private-sector","topic-innovation","topic-government","topic-transformation"],"acf":[],"yoast_head":"\nPublic Sector Innovation Conference - Chair\u2019s Summary | Digital Leaders<\/title>\n<meta name=\"description\" content=\"Digital Leaders\u2019 5th Public Sector Innovation Conference focused on how our public services can innovate using the next generation of emerging technologies,\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/digileaders.com\/public-sector-innovation-conference-chairs-blog\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Public Sector Innovation Conference -Chair\u2019s Blog\" \/>\n<meta property=\"og:description\" content=\"Digital Leaders\u2019 5th Public Sector Innovation Conference focused on how our public services can innovate using the next generation of emerging technologies,\" \/>\n<meta property=\"og:url\" content=\"https:\/\/digileaders.com\/public-sector-innovation-conference-chairs-blog\/\" \/>\n<meta property=\"og:site_name\" content=\"Digital Leaders\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/digitalleadersprogramme\" \/>\n<meta property=\"article:published_time\" content=\"2023-03-16T10:33:37+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-07-28T14:49:35+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/digileaders.com\/wp-content\/uploads\/2023\/03\/Digi-Leaders-RSA-14-March-2022-10-1-e1678983154376.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"800\" \/>\n\t<meta property=\"og:image:height\" content=\"478\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Louise Westcott\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Public Sector Innovation Conference -Chair\u2019s Blog\" \/>\n<meta name=\"twitter:description\" content=\"Digital Leaders\u2019 5th Public Sector Innovation Conference focused on how our public services can innovate using the next generation of emerging technologies,\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/digileaders.com\/wp-content\/uploads\/2023\/03\/Digi-Leaders-RSA-14-March-2022-10-1-e1678983154376.jpg\" \/>\n<meta name=\"twitter:creator\" content=\"@DigiLeaders\" \/>\n<meta name=\"twitter:site\" content=\"@DigiLeaders\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Louise Westcott\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/digileaders.com\/public-sector-innovation-conference-chairs-blog\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/digileaders.com\/public-sector-innovation-conference-chairs-blog\/\"},\"author\":{\"name\":\"Louise Westcott\",\"@id\":\"https:\/\/digileaders.com\/#\/schema\/person\/50d407d47f6db15304462e27d166bef1\"},\"headline\":\"Public Sector Innovation Conference – Chair\u2019s Summary\",\"datePublished\":\"2023-03-16T10:33:37+00:00\",\"dateModified\":\"2023-07-28T14:49:35+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/digileaders.com\/public-sector-innovation-conference-chairs-blog\/\"},\"wordCount\":1258,\"publisher\":{\"@id\":\"https:\/\/digileaders.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/digileaders.com\/public-sector-innovation-conference-chairs-blog\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/digileaders.com\/wp-content\/uploads\/2023\/03\/Digi-Leaders-RSA-14-March-2022-10-1-e1678983154376.jpg\",\"inLanguage\":\"en-GB\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/digileaders.com\/public-sector-innovation-conference-chairs-blog\/\",\"url\":\"https:\/\/digileaders.com\/public-sector-innovation-conference-chairs-blog\/\",\"name\":\"Public Sector Innovation Conference - 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