{"id":34830,"date":"2023-09-20T12:31:56","date_gmt":"2023-09-20T11:31:56","guid":{"rendered":"https:\/\/digileaders.com\/?p=34830"},"modified":"2023-09-20T12:31:56","modified_gmt":"2023-09-20T11:31:56","slug":"powering-up-data-for-future-public-services","status":"publish","type":"post","link":"https:\/\/digileaders.com\/powering-up-data-for-future-public-services\/","title":{"rendered":"Powering up data for future public services"},"content":{"rendered":"

For public sector organisations today, data has become a highly valuable commodity. According to the Centre for Data, Ethics and Innovation (CDEI), it\u2019s \u201ca powerful asset for local authorities\u201d, helping them to make better decisions, allocate resources more efficiently and create greater transparency for citizens. The\u00a0CDEI report<\/a>\u00a0cites the recent pandemic as having given a huge boost to the use of data, for example using information at local authority level to identify vulnerable residents or using population-level data to contain local outbreaks.<\/p>\n

 <\/p>\n

AI changes the game<\/h3>\n

More recently, councils have been adopting machine learning (ML) and exploring artificial intelligence (AI) to improve and streamline how services are delivered. Already, a huge range of potential applications for this high-profile technology are being put to work. AI is being used to review and\u00a0help manage planning applications<\/a>,\u00a0collect business rates<\/a>\u00a0more effectively,\u00a0take 99% of the effort out of analysing clinical data<\/a>, and to make low-cost\u00a0preventive maintenance<\/a>\u00a0possible using internet of things (IOT) connected devices.<\/p>\n

 <\/p>\n

Data friction<\/h3>\n

Large data sets can be hard to manage if not properly connected and organised. Organisations of all sizes will be familiar with the huge headache of working with data that\u2019s held in different forms across different systems, for example on a mix of spreadsheets, paper documents and legacy on-premise systems. Our research of public sector professionals shows that 85% believe missing, incomplete or inaccurate data is negatively impacting customer experience. The administrative friction this creates has driven the trend towards migrating onto cloud systems \u2013 a move that requires clean and well-organised data to be successful. Effective master data management is the answer \u2013 it can be used to constantly cleanse and maintain data to ensure disparate systems can be joined up to provide a single view of the citizen.<\/p>\n

 <\/p>\n

Beware of bias<\/h3>\n

It\u2019s worth noting that AI and ML models can sometimes pick up on imperfections and biases in data sets, creating outcomes that are sometimes the opposite of what the service provider wanted. When exam boards had to predict grades based on past performance, for example, a predictive analytics model\u00a0downgraded high-performing students from schools that had performed poorly<\/a>, because those students tended not to do well. And in the Netherlands, an algorithm designed to identify benefits fraud was found to\u00a0discriminate based on race and gender<\/a>. Importantly, it did this even though it had deliberately not been given applicants\u2019 race or gender. Instead, it had used other data, such as Dutch language proficiency, as a proxy.<\/p>\n

Stories like these can make people nervous about sharing their data, just at a time when public sector organisations have an opportunity to build valuable new services on it. However, a\u00a0recent Boston Consulting Group report<\/a>\u00a0shows that people largely support sharing their data to improve services, especially with the NHS. So, part of any successful data-driven strategy will involve being transparent about how data is used, and for what purposes.<\/p>\n

 <\/p>\n

Where to focus?<\/h3>\n

So what can local authorities and other public sector organisations do to ensure that their data is more of an asset?<\/p>\n

    \n
  1. Fill the skills gap:<\/strong>\u00a0we need to equip leaders and service owners with broader data skills. Managing data and its interaction with algorithmic models and AI is a specialised task. Given the value of data-driven automation \u2013 and the potential consequences if it goes wrong \u2013 public sector organisations need to attract the talent required to manage it effectively.<\/li>\n
  2. Communicate well:<\/strong>\u00a0ensure stakeholders are aware of how their data is being used and for what purpose. The Unlocking the Value of Healthcare Data report recommends a specific communications campaign that clearly explains how data will be used and by whom. The report also recommends emphasising the move from data sharing to \u2018data access\u2019, a model where data is hosted on secure platforms rather than transferred to external parties.<\/li>\n
  3. Ensure data is accurate, complete, deduplicated and current:<\/strong>\u00a0this can be a significant task \u2013 but a \u2018data cleanse\u2019 is the first step in getting to a single, trusted repository of data that can be managed easily and checked for appropriateness and bias. For example, we partnered with\u00a0Police Scotland<\/a>\u00a0on a major data programme to integrate data from multiple sources, remove duplication of records, provide enhanced data analysis and present a single view of a person or location, while complying with all legal and ethical considerations and requirements. This high-quality data is better supporting decision-making by police officers and staff.<\/li>\n<\/ol>\n

    These focus areas can help make data intro a true asset \u2013 and the solid foundation for more efficient policy decision making and improved data-driven public services.<\/p>\n

    \n

    Originally posted here<\/a><\/p>\n

    Read More AI & Data <\/i><\/a><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

    For public sector organisations today, data has become a highly valuable commodity. According to the Centre for Data, Ethics and Innovation (CDEI), it\u2019s \u201ca powerful asset for local authorities\u201d, helping them to make better decisions, allocate resources more efficiently and create greater transparency for citizens. […]<\/p>\n","protected":false},"author":51,"featured_media":34831,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"class_list":["post-34830","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","topic-public-sector","topic-ai","topic-digital-skills"],"acf":[],"yoast_head":"\nPowering up data for future public services | Digital Leaders<\/title>\n<meta name=\"description\" content=\"For public sector organisations today, data has become a highly valuable commodity. 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