{"id":34865,"date":"2023-10-09T13:34:27","date_gmt":"2023-10-09T12:34:27","guid":{"rendered":"https:\/\/digileaders.com\/?p=34865"},"modified":"2023-10-13T09:49:15","modified_gmt":"2023-10-13T08:49:15","slug":"more-than-a-hammer-and-nails-approach-needed-for-ai","status":"publish","type":"post","link":"https:\/\/digileaders.com\/more-than-a-hammer-and-nails-approach-needed-for-ai\/","title":{"rendered":"More than a hammer and nails approach needed for AI?"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">I recently attended a fascinating roundtable on AI. It was a really interesting discussion, with many different perspectives, and it did get us all thinking that among the understandable hype, there is a risk of missing something crucial.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The scale of growth of AI tooling is unlike anything I\u2019ve ever seen in my career. That\u2019s not just me saying it. Here\u2019s a slightly more authoritative viewpoint:<\/span><\/p>\n<p><b>\u201cAI had roughly linear progress from 1960s-2010, then exponential 2010-2020s, then started to display \u2018compounding exponential\u2019 properties in 2021\/22 onwards.\u00a0 In other words, the next few years will yield progress that intuitively feels nuts.\u201d\u00a0\u00a0<\/b><\/p>\n<p><b>Jack Clark, the Co-Chair of AI Index at Stanford University.<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Along with the technical progress, there is also a compounding exponential growth in the public inquisitiveness in AI. This explosion in interest has been fuelled first by ChatGPT, and now by other publicly available generative AI tools.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It seems to me that with this unprecedented growth, there is an understandable risk of us jumping towards AI solutions and trying to find justifications for their use.\u00a0\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><span style=\"font-weight: 400;\">More than hammer and nails<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Another quote for you\u2026<\/span><\/p>\n<p><b><i>\u201cWhen all you have is a hammer, everything looks like a nail\u201d<\/i><\/b><\/p>\n<p><b><i>Abraham Maslow<\/i><\/b><\/p>\n<p><span style=\"font-weight: 400;\">A phrase I\u2019ve used for years without realising it is from Abraham Maslow (he of the \u201cHierarchy of Needs\u201d fame). A rush to adopt AI could actually create additional problems rather than address fundamental needs.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The emergence of these tools is very exciting and offers real potential to accelerate change. But I worry that we run the risk of letting the solutions dictate the approach and obscure the very problems we need to solve. There are risks associated with this (and apologies in advance to both reader and Maslow for the abuse of the analogy):<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">We create other problems by using the wrong approach \u2014 maybe the actual problem was a loose screw, and by using our hammer all you\u2019ve got now is a damaged hammer and a broken screw.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">We artificially (pun intended) inflate the priority of problems that can be solved by AI tools, diverting our gaze from higher priority problems \u2014 by looking for the nails we overlook screws that are causing more of an issue.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Using them inappropriately could lead to scepticism and that creates a barrier to future adoption when the right problems finally emerge \u2014 we disregard the hammer because we\u2019ve decided they\u2019re useless\u2026and then we find the nails.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">More seriously, I worry that in our haste to deploy AI and \u2018proofs of concept,\u2019 we risk underestimating the ethical concerns that emerge with AI.\u00a0 This approach could be used as a subconscious excuse to \u2018just get going\u2019 and so bake an unknown and potentially unacceptable level of risk that will discriminate and have other unintended consequences.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><span style=\"font-weight: 400;\">AI and public sector<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Not to be doom and gloom, I actually believe public sector organisations are in a great position to use AI. When we work on these projects, we don\u2019t start with the solution. We look at:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">aligning what the organisation wants to achieve, how we\u2019ll measure success and how much we\u2019re willing to invest to achieve this.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Understanding users, their goals and motivations and the things that stand in the way of them achieving the outcomes that will add up to achieving the organisational goal.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Defining constraints (e.g cost, legislation, security, reputation).<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">When we truly understand these, AI tools are an amazing set of capabilities to use as we co-design and iterate through to potentially viable, feasible and desirable solutions.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This doesn\u2019t need to be a hugely time consuming endeavour. For example, <\/span><a href=\"https:\/\/www.zaizi.com\/case-study\/how-the-home-office-turned-a-stalled-legacy-system-project-to-award-winning-success\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">we worked with The Home Office<\/span><\/a><span style=\"font-weight: 400;\"> to help them gain alignment on desired outcomes, understand their highest priority problems, and potential approaches to solutions in a matter of days.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">At Zaizi we\u2019re looking at the transformative potential of AI. They present entirely new opportunities to try things we\u2019ve never done and in ways we\u2019ve never thought of.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But progress is not just about using the technology itself. It\u2019s about our ability to understand the problem we\u2019re solving and whether AI genuinely offers the solution to that problem.<\/span><\/p>\n<hr \/>\n<p style=\"text-align: center;\"><span class=\"btn-container\"><a class=\"btn btn-md btn-primary\" href=\"https:\/\/digileaders.com\/topic\/ai\/\">Read More AI &amp; Data <i class=\"far fa-caret-right\"><\/i><\/a><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>I recently attended a fascinating roundtable on AI. It was a really interesting discussion, with many different perspectives, and it did get us all thinking that among the understandable hype, there is a risk of missing something crucial. The scale of growth of AI tooling [&hellip;]<\/p>\n","protected":false},"author":51,"featured_media":34870,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"class_list":["post-34865","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","topic-public-sector","topic-ai","topic-transformation"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>More than a hammer and nails approach needed for AI? | Digital Leaders<\/title>\n<meta name=\"description\" content=\"I recently attended a fascinating roundtable on AI. 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