{"id":36256,"date":"2025-09-05T11:14:04","date_gmt":"2025-09-05T10:14:04","guid":{"rendered":"https:\/\/digileaders.com\/?p=36256"},"modified":"2025-09-12T09:24:05","modified_gmt":"2025-09-12T08:24:05","slug":"ai-cant-fix-a-broken-foundation-heres-how-tackling-government-legacy-unlocks-it","status":"publish","type":"post","link":"https:\/\/digileaders.com\/ai-cant-fix-a-broken-foundation-heres-how-tackling-government-legacy-unlocks-it\/","title":{"rendered":"AI can\u2019t fix a broken foundation \u2013 here\u2019s how tackling government legacy unlocks it"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">The government\u2019s AI ambition is clear. It wants the public sector to prioritise the adoption of this burgeoning tech.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The AI Opportunities Action Plan mentioned the need to \u201cpush hard on cross-economy AI adoption\u201d and urged the public sector to \u201crapidly pilot and scale AI products and services.\u201d It\u2019s an understandable demand \u2014 AI is seen as a key driver for economic growth and improved public services.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But there\u2019s a problem.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Do organisations have the strong digital foundations and high-quality data needed for AI to learn from? And how do legacy technology and manual processes undermine these necessary foundations.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A report earlier in the year by the Public Accounts Committee warned that out\u2013of\u2013date legacy technology and the poor quality of data and data sharing in the public sector puts AI adoption in the public sector at risk.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cAI relies on high quality data to learn, but too often government data is of poor quality and locked away in out\u2013of\u2013date legacy IT systems,\u201d it said. AI has the potential to radically change public services but these barriers make it an uphill struggle, it added.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The report warned there are no quick fixes and calls for remediation funding.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">AI can\u2019t thrive on outdated and disconnected systems \u2014 it needs high-quality data on which to learn.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><span style=\"font-weight: 400;\">Legacy systems and under-digitisation: the government\u2019s AI readiness gap\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">We know how legacy IT systems and manual processes affect organisations. <\/span><a href=\"https:\/\/www.zaizi.com\/blog\/the-great-legacy-escape-how-outdated-systems-and-processes-still-hold-government-back\/?utm_campaign=180323533-Modernisation_of_GovTech_%26_Services_Jun_25&amp;utm_source=Digital%20Leaders&amp;utm_medium=referral\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">As we<\/span> <span style=\"font-weight: 400;\">mentioned in a recent blog<\/span><\/a><span style=\"font-weight: 400;\">,<\/span><span style=\"font-weight: 400;\"> they\u2019re costly, inefficient, unreliable, difficult to change, and pose substantial security risks.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When it comes to data, government departments deal with:\u00a0<\/span><\/p>\n<ul>\n<li><b>Manual data entry and paper forms <\/b><span style=\"font-weight: 400;\">that lead to duplication and inconsistent records<\/span><\/li>\n<li><b>Siloed systems and fragmented processes <\/b><span style=\"font-weight: 400;\">that keep data out of reach and unsharable\u00a0<\/span><\/li>\n<li><b>Poor quality and unstructured data <\/b><span style=\"font-weight: 400;\">that undermines the ability to analyse and draw meaningful insights for decision-making.\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">These aren\u2019t just technical frustrations that hurt service delivery. These data-related issues actively limit what you can do with AI.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">AI needs:\u00a0<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\"> Digital processes that can be automated\u00a0<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> Connected systems that can share information\u00a0<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> Clean, structured, accessible data that AI can learn from\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">For example, for Border Force, <\/span><a href=\"https:\/\/www.zaizi.com\/resources\/impact-stories-from-government-clients\/?utm_campaign=180323533-Modernisation_of_GovTech_%26_Services_Jun_25&amp;utm_source=Digital%20Leaders&amp;utm_medium=referral\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">we standardised their workflow and eliminated paper-based<\/span> <span style=\"font-weight: 400;\">processes<\/span><\/a><span style=\"font-weight: 400;\">, which enabled data sharing and paved the way for AI integration. Once the foundations were in place, we helped the team explore how AI could further improve operations.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Until government organisations digitise their services and find an appropriate way to deal with their legacy systems, there\u2019s a danger AI projects will under-deliver, or fail altogether.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">AI is a powerful tool \u2014 but only when the foundations are fixed.\u00a0<\/span><\/p>\n<p><b><i><a href=\"https:\/\/aiweek.digileaders.com\/talks\/practical-pathways-to-aiready-government-data-lessons-from-the-home-office-cabinet-office-the-department-for-business-and-trade\/\" target=\"_blank\" rel=\"noopener\">Don\u2019t miss this Digital Leaders AI week webinar<\/a>:<\/i><\/b> <i><span style=\"font-weight: 400;\">Join Chad and senior experts from the Home Office, the Cabinet Office, and the Department for Business and Trade, as they share insights of what it takes to implement AI effectively and responsibly in government. <\/span><\/i><a href=\"https:\/\/aiexpert.digileaders.com\/talks\/practical-pathways-to-aiready-government-data\/\" target=\"_blank\" rel=\"noopener\"><b><i>Register now<\/i><\/b><\/a><b><i>.<\/i><\/b><b><i>\u00a0<\/i><\/b><\/p>\n<p><i><span style=\"font-weight: 400;\">Originally p<a href=\"https:\/\/www.zaizi.com\/blog\/ai-cant-fix-a-broken-foundation-heres-how-tackling-government-legacy-unlocks-it\/?utm_campaign=180323533-Modernisation_of_GovTech_%26_Services_Jun_25&amp;utm_source=Digital%20Leaders&amp;utm_medium=referral\" target=\"_blank\" rel=\"noopener\">osted here<\/a><\/span><\/i><i><span style=\"font-weight: 400;\">.<\/span><\/i><\/p>\n<hr \/>\n<p style=\"text-align: center;\">\n","protected":false},"excerpt":{"rendered":"<p>The government\u2019s AI ambition is clear. It wants the public sector to prioritise the adoption of this burgeoning tech.\u00a0 The AI Opportunities Action Plan mentioned the need to \u201cpush hard on cross-economy AI adoption\u201d and urged the public sector to \u201crapidly pilot and scale AI [&hellip;]<\/p>\n","protected":false},"author":51,"featured_media":36257,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"class_list":["post-36256","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","topic-ai-for-good","topic-data-decision-making","topic-productivity-innovation"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>AI can\u2019t fix a broken foundation \u2013 here\u2019s how tackling government legacy unlocks it | Digital Leaders<\/title>\n<meta name=\"description\" content=\"The government\u2019s AI ambition is clear. It wants the public sector to prioritise the adoption of this burgeoning tech.\u00a0\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/digileaders.com\/ai-cant-fix-a-broken-foundation-heres-how-tackling-government-legacy-unlocks-it\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"AI can\u2019t fix a broken foundation \u2013 here\u2019s how tackling government legacy unlocks it\" \/>\n<meta property=\"og:description\" content=\"The government\u2019s AI ambition is clear. 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